18件のjpcでのproduct support operations representativeのおすすめの求人

Customer Service Representative
W. R. Grace & Co. —中央区新川
- 顧客対応
- Microsoft Office
- 大卒
Product Support Operations Representative
Caterpillar —横浜市
【Global Operations Head Office】Japan Risk and Control
野村證券株式会社 —江東区豊洲
Officer, Fixed Income FX Middle Office, Markets Operations
Citi —千代田区
- 大卒
Director, Technical Operations & Commercialization – Japan
Coca-Cola —渋谷区
- 管理職・マネジメント経験
- Microsoft Office
- IT経験
1日前
Commercial & Representative Director - Japan
Veson Nautical —千代田区内幸町
- 営業経験
Territory Sales - Inside Sales Representative - Senior
Cummins Inc. —港区
- 営業経験
- Salesforce
- 大卒
Sales Representative I
Dentsply Sirona —中央区銀座
- 営業経験
- CAD
Customer Experience Representative / Administrator
Aggreko —袖ケ浦市南袖
- ERPシステム
- Microsoft Office
13日前
Senior Analyst, Customer Success
NielsenIQ —中野区
- 大卒
- POS
クイック応募
Senior QA Engineer / Test Integration Engineer - Global
Exotec —中央区
- Java
- JavaScript
- Linux
クイック応募
12日前
Analyst/ Senior Analyst, Analytics & Insights, Innovation
NielsenIQ —中野区
- Microsoft Office
- 大卒
クイック応募
Sales Associate Director
NielsenIQ —中野区
- 営業経験
- 事業開発
クイック応募
【IT】プロダクションサービスエンジニア / Production Services Engineer (Japan Business Services)
野村證券株式会社 —江東区豊洲
- Azure
- DevOps経験
- 英語
Manager, Clinical
Align Technology —横浜市西区
- CAD
- 修士号
- 大卒
クイック応募
Senior Field Sales Rep
Coty Inc. —新宿区
- 営業経験
Alexion Japan Associate Director, Japan Country Quality
Alexion Pharmaceuticals,Inc. —港区
- 大卒
- コミュニケーションスキル
General Manager, Japan
Joby Aviation —中央区
- 管理職・マネジメント経験
- 英語
- 修士号
- 有給休暇あり
- 在宅OK

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Customer Service Representative

W. R. Grace & Co. -
中央区新川

今すぐ応募する

求人の詳細

資格とスキル

顧客対応
日本語
Microsoft Office
大卒
POS

仕事内容の詳細

Job Description

Grace is seeking a Customer Service Representative to join our Supply Chain Customer Service team! This role reports to Director, Global Process Owner, Customer Service and will be based in Tokyo.

This role will oversee order management, customer service, and sales operations support, ensuring accurate processing and coordination with stakeholders.

Responsibilities

Order Management & Customer Service

Manage customer orders, invoices, and inquiries within a 48-hour SLA, ensuring accuracy and timely acknowledgment

Identify and resolve order discrepancies, delays, damages, and risks through coordination with Sales and customers

Validate product availability, packaging requirements, and Letter of Credit compliance

Monitor shipments and issue order confirmations promptly

Ensure timely delivery of accurate shipping documents

Handles sample requests from business units

Local warehouse and liaison

Oversee local stock levels and replenishment, including issuing SAP purchase orders to supply plants

Facilitate the importation of local stocks into Japan, including customs clearance

Oversee import duty payments and ensure compliance with local regulations

Sales Support

Support sales forecasting, inventory planning, and monthly reporting, including payment tracking

POS reporting on Orders deviations

Manage agent commissions

Handle raw material and finished goods procurement, including shipment coordination and SAP transactions

Validate tolling invoices and tolling reports, ensuring financial accuracy and resolving discrepancies

Collaborate with Sales, Finance, and partners, and participate in product development and business review meetings

Required Qualifications

Bachelor’s degree (or above) in business or supply chain-related field
Above 5 years of working experience in customer service, order fulfillment and order processing
Detailed oriented, demonstrated ability to meet tight deadlines and manage multiple tasks
Team player who will share the workload when needed as a team
Strong interpersonal skills. Able to communicate at all levels in the organization and across functions
Proficient with the Microsoft Office® and SAP for Order Processing
Good communication skills including both oral and written fluency in English and Japanese
Ability to work under pressure during month-end datelines
Understanding import customs procedures and payment process
Understanding of banking processes related to documentation submission

Preferred Qualifications

Supply chain or similar certification preferred

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jpc の求人 product support operations representative 件

Customer Service Representative

Product Support Operations Representative

【Global Operations Head Office】Japan Risk and Control

Officer, Fixed Income FX Middle Office, Markets Operations

Director, Technical Operations & Commercialization – Japan

Commercial & Representative Director - Japan

Territory Sales - Inside Sales Representative - Senior

Sales Representative I

Customer Experience Representative / Administrator

Senior Analyst, Customer Success

Senior QA Engineer / Test Integration Engineer - Global

Analyst/ Senior Analyst, Analytics & Insights, Innovation

Sales Associate Director

【IT】プロダクションサービスエンジニア / Production Services Engineer (Japan Business Services)

Manager, Clinical

Senior Field Sales Rep

Alexion Japan Associate Director, Japan Country Quality

General Manager, Japan

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