Customer Service Representative

W. R. Grace & Co. -
中央区新川

今すぐ応募する

求人の詳細

5時間前

資格とスキル

顧客対応
日本語
Microsoft Office
大卒
POS

仕事内容の詳細

Job Description

Grace is seeking a Customer Service Representative to join our Supply Chain Customer Service team! This role reports to Director, Global Process Owner, Customer Service and will be based in Tokyo.

This role will oversee order management, customer service, and sales operations support, ensuring accurate processing and coordination with stakeholders.

Responsibilities

Order Management & Customer Service

Manage customer orders, invoices, and inquiries within a 48-hour SLA, ensuring accuracy and timely acknowledgment

Identify and resolve order discrepancies, delays, damages, and risks through coordination with Sales and customers

Validate product availability, packaging requirements, and Letter of Credit compliance

Monitor shipments and issue order confirmations promptly

Ensure timely delivery of accurate shipping documents

Handles sample requests from business units

Local warehouse and liaison

Oversee local stock levels and replenishment, including issuing SAP purchase orders to supply plants

Facilitate the importation of local stocks into Japan, including customs clearance

Oversee import duty payments and ensure compliance with local regulations

Sales Support

Support sales forecasting, inventory planning, and monthly reporting, including payment tracking

POS reporting on Orders deviations

Manage agent commissions

Handle raw material and finished goods procurement, including shipment coordination and SAP transactions

Validate tolling invoices and tolling reports, ensuring financial accuracy and resolving discrepancies

Collaborate with Sales, Finance, and partners, and participate in product development and business review meetings

Required Qualifications

Bachelor’s degree (or above) in business or supply chain-related field
Above 10 years of working experience in customer service, order fulfillment and order processing
Detailed oriented, demonstrated ability to meet tight deadlines and manage multiple tasks
Team player who will share the workload when needed as a team
Strong interpersonal skills. Able to communicate at all levels in the organization and across functions
Proficient with the Microsoft Office® and SAP for Order Processing
Good communication skills including both oral and written fluency in English and Japanese
Ability to work under pressure during month-end datelines
Understanding import customs procedures and payment process
Understanding of banking processes related to documentation submission

Preferred Qualifications

Supply chain or similar certification preferred

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