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Custody Client Services - Associate

JPMorganChase -
千代田区

今すぐ応募する

求人の詳細

資格とスキル

日本語
大卒

仕事内容の詳細

JOB DESCRIPTION

Are you looking for an exciting opportunity to engage with clients and grow your career with one of the world's largest financial institutions? This is an unique opportunity for you to join our Securities Services Operations team where we are in charge of delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. The Custody Client Facing Team foster a close relationship with clients in order to learn about their requirements and expectations and proactively identify optimization opportunities.

As a Client Services Analyst/Associate, you will serve as the first point of contact for all post trade activities for the Global Custody business. This includes trade, cash, foreign exchange and asset servicing activities. You will provide a world-class service experience at every client touch point in the industry through measurable and proven service performance. As part of continuous improvement, you will also help the business identify client trends and streamline operational workflows through data analysis via financial technology tools and digital software.

Job responsibilities:

Take care of the end to end query resolution raised by clients, which will include, but not be limited to Settlements and Corporate Actions, Tax and Income; this will involve detailed discussions/handholding with operations on processes and actions to be taken therein.
Build relationships with clients to learn client behavior and requirements.
Based on the client transactional data, you will identify client trends and behaviors, identifying key operational risk and control metrics, and contributing to the presentation of operational data metrics to the Custody business stakeholders as well as external client interactions.
Drive resolution and management of client queries, leveraging internal teams globally and regionally as appropriate.
Identify Service Requests and Service Delivery Issues for Client Services Account Managers to address; as well as any daily activities that may impact client satisfaction.
Provide daily updates to clients through email and phone calls
Attend client meetings and calls with Client Services Account Managers
Monitor and provide resolution of risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact

Required qualifications, capabilities, and skills:

Professional working proficiency in Japanese and English language
Bachelor's Degree in Finance, Economics, Business, or relevant disciplines
Strong focus in client service management, communication and delivery
Effective communication and presentation skills
Ability to be flexible, follow tight deadlines, organize and prioritize work
Strong problem solving skills including taking the initiative to drive change and enhance controls
Must have a control focused agenda, and a thorough grasp of program/project risk.
Proactive in identifying and escalating issues
Anticipate issues and proactively take initiatives to ensure results
Self-starter and ability to learn quickly

Preferred qualifications, capabilities, and skills:

At least 3 years of experience in Trade Management/Cash/Asset Servicing at a Custodian or Prime Broker with a focus on client service and operation
Strong financial markets product knowledge and grasp of the transaction lifecycle in Custody
Extensive knowledge of financial markets and instruments, both domestic and global is an advantage
Comprehensive knowledge of Global markets

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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jpc の求人 data analyst 件

Custody Client Services - Associate

Digital Human Health, Business Insights & Analytics, Sr. Spclst

Senior Incident Responder, Japan

Senior Techno-Functional Consultant / Full-Stack AI Solution

Internal Audit, GBM Public Equities – Tech Audit, Associate, Tokyo

Specialist - F&A - AP 4A

Senior Account Executive, Tokyo

パテントサーチシニアリード (Patent Search Senior Lead)

【IT】IT戦略部デジタル企画推進(企画・運営)

ヘルスケアアフェアーズプランニング担当者/ノンラインマネージャーorスタッフ/医療政策本部ヘルスケアアフェアーズプランニンググループ

Senior Consulting Manager

SG_SFDC-BA

【金融】金融機関向けデータ分析コンサルティング領域におけるリードデータサイエンティスト<1133>

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Business System Analyst@ Global Issuance Company

Senior Administrator (Support & Operations)

【主計部】プロジェクト業務 /【Controller’s Department】Project Operation

【Chief Transformation Office】Project Manager − Risk

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