JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Welcome Host / Receptionist
About the Role
As a Welcome Host / Receptionist, you will be the first point of contact for employees, visitors, and partners, creating a warm, professional, and seamless workplace experience. Based primarily in Tokyo with support for the Osaka office, you will manage front-of-house operations while assisting the Facilities team in maintaining a well-functioning, engaging, and safe office environment.
This role is ideal for someone who enjoys working with people, takes pride in delivering excellent service, and is comfortable supporting day-to-day workplace operations in a fast-paced environment.
About the Team
You will be part of the Real Estate & Facilities Management team, supporting daily office operations and ensuring a functional and well-maintained workplace environment.
What You’ll Do
Front Desk Management
Greet and attend to employees, visitors, and partners in a professional and courteous manner
Manage visitor registration, security procedures, and badge issuance
Handle incoming calls, emails, and general front desk inquiries as the first point of contact for workplace-related requests
Support a positive office atmosphere by engaging with employees and responding to feedback
Office Operations
Conduct daily checks to ensure office cleanliness, safety, and readiness
Assist internal stakeholders with document-related administrative tasks, including scanning, filing, and coordinating the delivery and collection of official documents
Manage incoming and outgoing mail, courier services, and document handling, including sorting, distribution, and tracking of important documents
Maintain pantry supplies, office inventory, and general workplace readiness
Ensure meeting rooms and shared spaces are tidy and ready for use
Facilities Support
Support the Facilities Manager in handling employee requests via internal systems or ticketing tools
Assist with logging, tracking, and following up on maintenance and service requests
Coordinate with vendors (e.g., cleaning, maintenance, catering) for routine services
Liaise with building management for access, maintenance schedules, and general operational matters
Administrative & Event Support
Provide administrative support for office activities and internal events (e.g., room setup, basic coordination)
Assist with onboarding logistics such as office tours for new employees
Support employee engagement activities, including Inclusion Business Group (IBG) initiatives, when required
Communication & Coordination
Share office updates and notices via internal communication channels
Work closely with the Facilities team and internal stakeholders to ensure smooth daily operations
What You’ll Need
2–4 years of experience in reception, office administration, or similar operational roles
Fluency in Japanese (business level) and basic English communication skills
Good communication skills and a professional, customer-focused approach
Strong organizational skills and attention to detail
Ability to manage routine tasks and prioritize effectively
Basic proficiency in Microsoft 365 (Outlook, Teams, Word, Excel)
Comfortable using internal systems or ticketing tools (training will be provided)
Additional Information
This role may require occasional support outside standard working hours for events or operational needs.
You will primarily be based in Tokyo, with coordination support for the Osaka office
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
