JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the role –
We are currently seeking a talented and motivated Assistant Facilities Manager, Global Corporate Services to support our client’s premises, located on Marunouchi, Chiyoda-ku, in Tokyo.
You play a key role in the Corporate Services team. You will assist in the delivery of services to operate and maintain the office facilities including customer/client services, financial management, facilities maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.
Job Responsibilities
Facilities Management
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Establish a “Safety First” culture across sites and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviours.
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Provide leadership and guidance to the team as required to ensure delivery and achieve of high client service standards.
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Ensure compliance by ensuring renewal of all related government and statutory licenses.
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Ensure client satisfaction by providing a seamless interface
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Ensure audit programs are fully implemented and complied with for quality assurance purposes
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Liaise with Technical team to plan, assign and supervise planned and reactive activities utilizing Corrigo
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To check on site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements
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Provide at defined frequencies, accurate and meaningful management reports
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Develops and maintains a proactive relationship with internal and external customers and understand business needs of local customer
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Achieve Key Performance Indictors and Service Level Agreement targets
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Participate in emergency evacuation procedures including crisis management and business continuity.
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Review operational SOP’s & propose / make changes as part f continuous improvement
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Manage minor projects / Churn in the office
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Conduct regular site inspections to ensure high standards are maintained
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To perform additional tasks as required by account in charge
Team Management
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Actively encourage an environment that drive teamwork, co-operation & performance excellence
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Act as manager and a coach ensuring high staff morale, trust, and work ethics
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Ensure direct report is well trained on all facilities policies, procedures, and systems
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Identify area of development for the direct report
Vendor Management
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Monitor, measure and report upon the performance of all service vendors in terms of their ability to carry out the work against the agreed contractual schedule
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Co-ordinate meetings periodically with contractors to ensure that required standards are established and maintained, and develop corrective action plans when, or if performance falls below expectations
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Program the attendance of specialist subcontractors at site ensuring strict adherence to client and JLL processes and procedure including Permit to Work, Method Statement and Risk Assessment.
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Work with supply chain to ensure the selection, procurement and management of specialist vendors
Financial Management
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Effectively manage site operating expenses to meet the budget.
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Assist with the production of capital expenditure and operational expenditure plans
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Ensure all financial processes are following and compliant as per JLL and clients’ competitive bids process, issuing of PO's, and receipting work.
Qualifications & Requirements:
The ideal candidates will have an awesome attitude and high attention to detail, ready to take on any given task
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Higher diploma holder in Facilities Management Discipline or equivalent.
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A minimum of 5 years’ relevant working experience in facilities management with demonstrated ability to exercise proper judgment.
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Knowledge in local statutory requirements
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High level of attention to detail particularly in high volume and pressure environment
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Strong customer service and interpersonal skills
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Good verbal and written communication skills in English
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Collaborative team player and ability to work independently under matrix supervision
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Knowledge of standard business and accounting practices.
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Knowledge of Excel and ability to analyze data
Experience
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Experience in account operations and management.
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Project Management, move and churns
Task Skills
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Customer Service
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Planning and organizing
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Vendor management
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Customer relationship Management
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
