The Executive Assistant (EA)and Office Manager is the vital operational and administrative anchor for the L.A.B. Golf APAC Region. Based in our Tokyo office, this role provides comprehensive executive support to the Senior Vice President and General Manager while driving daily workspace efficiency.
As a key component of this role, you will act as a crucial linguistic and cultural bridge. The SVP GM is an American expatriate with limited Japanese language skills. You will ensure seamless internal operations and external relationship-building across the region, bringing an energetic, warm, and proactive 'can-do' attitude to support our fast-growing, dynamic startup team.
1. Executive Support and Cultural Liaison
Calendar and Schedule Management: Coordinate and manage the SVP's complex calendar across multiple time zones, prioritizing meetings and resolving scheduling conflicts.
Travel Coordination: Arrange comprehensive domestic (Japan) and international travel itineraries, including flights, hotels, and ground transportation.
Bilingual Translation and Interpretation: Translate emails, documents, and presentations between English and Japanese. Provide interpretation during meetings with local staff and external business partners who do not speak English.
Expat Relocation and Personal Support: Provide minor, ad-hoc assistance with the GM's local transition and personal administration in Tokyo (e.g., occasional setup assistance, local utility/service coordination, or navigating local systems).
2. Office Management and Startup Operations
Office Administration: Serve as the primary point of contact for our serviced office provider in Tokyo. Manage office supplies, incoming mail, and general workplace organization.
Team Support: As part of a lean 4–5 person startup team, maintain a welcoming office atmosphere and enthusiastically assist the wider team with administrative tasks as needed to drive collective success.
3. Partner and Account Relations
Stakeholder Coordination: Act as a professional liaison with local retail accounts, distributors, and business partners, most of whom communicate exclusively in Japanese.
Local Travel: Occasionally accompany the GM or team members on local trips within Japan to meet accounts, visit retail partners, or support local market events.
Qualifications and Requirements
Education: University or College Graduate (Bachelor's degree or equivalent).
Japanese: Native-level Japanese (written and spoken) is mandatory to seamlessly manage local operations, local staff, and business partners.
English: Fluent English proficiency (Speaking, Reading, and Writing) is mandatory to closely support the SVP and interface with global HQ.
Prior Experience: Previous experience as an Executive Assistant, Personal Assistant, or Office Manager is highly valued but nice-to-have (not a strict must-have).
Industry Experience: Prior work experience in the golf industry or luxury consumer products market is preferred but not required.
Technical Skills: Familiarity with general office productivity suites (such as Microsoft Office) and digital scheduling environments.
Emotional Intelligence (EQ): High cross-cultural emotional intelligence. Strong ability to bridge cultural differences with patience, diplomacy, and tact.
Meticulousness and Reliability: Strong attention to detail with executive calendar synchronization, local personal coordination, and sensitive partner communication.
Proactive Mindset: Energetic, warm, and positive personality with a strong 'can-do' spirit; eager to help the entire lean team succeed in a startup environment.
Standard Hours: Monday – Friday, Standard 40-hour workweek (Business Hours).
Location: Tokyo, Japan (Tokyo Office-based role with occasional local travel).
Social Insurance: Fully covered in compliance with Japan Labor Law.
Commuting Allowance: Provided (subject to company cap).
Compensation: Competitive base salary plus performance bonus tied to Individual and Company KPIs.
At L.A.B. Golf, we're passionate about revolutionizing golf with precision-engineered putters. Our patented Lie Angle Balance (L.A.B.) technology ensures unmatched consistency and accuracy, earning the trust of golfers worldwide. Why Join Us? INNOVATION: Be part of projects that shape golf's future. COLLABORATIVE ENVIRONMENT: We value every team member's voice. COMMITMENT TO EXCELLENCE: High standards in everything we do. GROWTH OPPORTUNITIES: Numerous career development paths. PASSION FOR GOLF: Join a team that shares your enthusiasm for the game. OUR VALUES LOVE: Fostering a supportive and caring environment. UNITY: Power of collaboration and teamwork. CURIOSITY: Embracing creativity and continuous learning. Join L.A.B. Golf and help golfers everywhere play their best game!
