採用企業
エイ・エイ・ピー・シー・ジャパン株式会社 プルマン東京田町
勤務地
東京都 23区, 港区
雇用形態
正社員
給与
400万円 ~ 500万円
【Position Summary】
We are seeking an experienced Guest Services Assistant Manager to support and lead front desk operations at Pullman Tokyo Tamachi, a premium lifestyle hotel under the Accor Group.
In this role, you will act as the Front Desk Duty Manager, taking responsibility for hotel-wide operations during assigned shifts, ensuring seamless guest experiences, and leading the front office team with confidence and professionalism.
【Key Responsibilities】
- Supervise and perform all front desk operations as a Duty Manager
- Act as the shift leader, overseeing overall hotel operations during assigned hours
- Serve as the point of escalation for guest complaints, incidents, and emergencies
- Handle VIP guest arrivals and special requests
- Act on behalf of the General Manager during night shifts
- Ensure smooth communication and coordination across departments
- Lead, support, and motivate front office team members
【Employment Type】
- Full-time, Permanent
- Probation period applicable
【Salary & Benefits】
- Annual Salary: JPY 4,000,000 – 5,000,000 (including night shift & overtime allowances)
- Monthly Salary: JPY 320,000 – 400,000 (depending on experience)
- Performance-based salary review & bonus available
【Benefits include】
- Meal allowance: JPY 13,650 / month
- Full social insurance coverage
- Transportation allowance (up to JPY 50,000 / month)
- Overtime, night shift, and holiday work allowances
- Uniform provided
- Accor Group employee discount card (usable at hotels worldwide after 6 months)
【Working Hours】
- Shift-based schedule (including night shifts)
- 115 days off per year
【Location】
Pullman Tokyo Tamachi
3-1-21 Shibaura, Minato-ku, Tokyo
- Direct access (1 min walk) from JR Tamachi Station (Yamanote / Keihin-Tohoku Line)
- 3 min walk from Mita Station (Toei Asakusa / Mita Line)
職務経験
1年以上
キャリアレベル
中途経験者レベル
英語レベル
ビジネス会話レベル (英語使用比率: 75％程度)
日本語レベル
ビジネス会話レベル
最終学歴
高等学校卒
現在のビザ
日本での就労許可が必要です
【Mandatory Qualifications】
- Minimum 2 years of experience as a Front Desk Supervisor, Night Manager, or Front Desk In-Charge at a hotel
- Proven ability to handle guest complaints, emergencies, and crisis situations calmly
- Strong decision-making skills under pressure
- Business-level English proficiency
- Business-level Japanese (JLPT N2 or above), with the ability to communicate smoothly and effectively with guests and internal teams
- Flexibility to work shifts, including nights
- Leadership mindset with the ability to guide and support team members
【Ideal Candidate Profile】
- Ready to step up into an Assistant Manager-level role
- Comfortable taking ownership as the person in charge during shifts
- Enjoys working in a fast-paced, international hotel environment
- Strong communicator who leads with positivity and professionalism
雇用形態正社員給与400万円 ~ 500万円
勤務時間: シフト制（夜勤あり）
休日・休暇: 年間休日115日
募集について
本求人は転職サイトCareerCross（キャリアクロス）がIndeedへの掲載を行っております。
【求職者の方のお問い合わせについて】
お問い合わせ事項がある場合、転職サイトCareerCrossの以下の電話番号・問い合わせフォームにてご連絡ください。
※お問い合わせの際下記求人IDをオペレーターへお伝えください
求人ID 1569234
電話：03-5217-3900
問い合わせフォーム：https://www.careercross.com/suggestion
【CareerCross求人掲載企業様のお問い合わせについて】
Indeedでは求人の掲載停止や内容変更の手続きができません。
大変お手数ですが、該当のご依頼につきましてはCareerCross（当社）までご連絡いただけますと幸いです。
電話番号：03-5217-3900
メール：[email protected]
