JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Overall Role
As the MAC Geo Lead for North Asia and Occupancy Planning specialist for Japan, you will be at the forefront of strategic workplace planning and execution across one of the most dynamic regions in the portfolio. This role combines high-level geographic leadership with hands-on occupancy planning expertise, requiring you to balance macro-level strategic thinking with detailed operational execution. You will serve as the primary point of contact for all Move, Add, Change (MAC) activities across North Asia while simultaneously driving occupancy optimization initiatives for Japan operations. You will work closely with cross-functional teams, including real estate, facilities, technology, and business leadership, to forecast space needs, manage complex transitions, and ensure workplace strategies align with both immediate operational requirements and long-term business objectives.
Duties & responsibilities
MAC Operations & Execution
Lead all phases of MAC transition, including program development, budgeting, planning, project milestone scheduling, project implementation, issue resolution, and project closure.
Manage end-to-end project coordination, including move management, delivery of agreed space plans, and support during construction to minimize disruption.
Coordinate First Day of Business (FDOB) for new sites and oversee minor works and FM minor moves.
Occupancy Planning & Strategy
Lead Japan and site-level occupancy and allocation planning by managing supply, capacity, demand, and vacancy to align with short-term and long-term headcount projections.
Understand available space at the site, PA, and team levels to evaluate ongoing and new space requests across the country or campus.
Analyze occupancy, utilization, and space data to develop actionable space solutions, block and stack plans, and site stacking plan options.
Partner with facilities management teams on space audits, vacancy management, change management, and move projects while keeping monthly portfolio reviews, commentary, and IWMS data up to date.
Stakeholder, Vendor & Reporting
Liaison with vendors to obtain quotes, negotiate contracts, and ensure compliance; build effective relationships with key stakeholders across all levels.
Handle general MAC queries, compile specific and accurate MAC weekly statistics, and prepare monthly reports.
Facilitate the transfer of approved occupancy plans to the MAC team for implementation and coordinate communication plans tailored to specific business units.
Compliance & Governance
Ensure compliance with health and safety regulations, building codes, and FM risk management programs.
Achieve Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets while adhering to business conduct guidelines and procedures.
Candidate Specification
Education & Experience
Bachelor's degree in Business Administration, Real Estate, Facilities Management, or a related field.
Minimum 8-10 years of experience in facilities, property management, or related field, including experience working in fast-paced environments.
Demonstrated experience working on major property projects, multi-site MAC operations, and organizational transitions.
Core Skills & Technical Knowledge
Advanced proficiency in IWMS tools, data visualization platforms, and forecasting models.
Knowledge of local health and occupational safety requirements and vendor management for specialized services.
Understanding of basic technical aspects of property (Server Room Air-conditioning, Chiller, Fire Protection, Mechanical & Electrical, and BMS systems).
Communication & Leadership
Exceptional stakeholder management skills with the ability to influence and build consensus across all organizational levels.
Proven capacity to understand and interpret commercial contracts.
Business-level fluency in English; professional working proficiency in Japanese required for stakeholder engagement.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
