JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
ROLE: DC Engineering ManagerOverall Role
To achieve excellence in day-to-day operational execution of preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Execute and implement the maintenance strategy and account management plans established by the Account Manager for the assigned data centre site.
Oversee the daily operational management and control of all plant, mechanical and electrical systems and coordinate immediate remedial action in the event of critical incidents. Provide hands-on supervision and direction to multi-skilled Engineering Operations teams made up of directly employed staff and appointed vendors.
Serve as the primary on-site operational contact for routine client communications and ensure all staff and vendors strictly adhere to client and JLL's policies and procedures. Reports to the Account Manager.
Major ResponsibilitiesDaily Operational Execution
Execute the maintenance strategy and operational plans established by the Account Manager
Implement planned and reactive maintenance activities utilizing the CMMS platform within approved budgets
Oversee day-to-day site operations, including shift coordination and resource allocation
Plan, assign and supervise daily/weekly maintenance activities
Ensure continuous operational uptime through proactive monitoring and rapid response
Execute approved change management procedures and maintenance windows
On-Site Client Communication & Coordination
Serve as primary on-site point of contact for daily operational matters and routine client communications
Provide daily/weekly operational updates to clients on site status, activities and issues
Coordinate site access, permits and daily operational requirements with clients
Escalate strategic issues, contract matters and critical incidents to Account Manager
Support Account Manager in client meetings and quarterly business reviews
Respond to routine client requests and queries within approved parameters
Operational Reporting & Data Management
Prepare and provide input to weekly/monthly site operational reports (Account Manager owns final client reporting)
Maintain accurate operational records, logs and documentation in CMMS
Track and report on operational KPIs, maintenance completion rates and resource utilization
Provide data and analysis to support Account Manager's strategic reporting
Maintain site asset database with regular updates in accordance with CMMS requirements
Hands-On Team Supervision
Provide direct, daily supervision to on-site engineering technicians and operations staff
Assign daily work orders and coordinate shift activities
Conduct regular site walkthroughs and inspections
Provide on-the-job training and technical mentoring to team members
Monitor team performance and provide immediate feedback
Support Account Manager in hiring, performance reviews and disciplinary matters
Technical Operations & Maintenance Execution
Implement site reviews and maintenance standards as directed by Account Manager
Check on site repair and maintenance carried out by subcontractors to ensure work completion and quality
Implement regular facility inspections on energy conservation, maintenance practices and utility management
Provide technical advice on day-to-day facilities engineering matters
Ensure implementation of safe systems on all site activities
Coordinate equipment operational procedures, including emergency procedures
Incident Response & Immediate Escalation
Lead immediate response to operational incidents and equipment failures
Coordinate remedial action for critical incidents with on-site teams
Immediately escalate business-critical failures and major incidents to Account Manager
Conduct initial incident analysis and damage assessment
Implement approved emergency procedures
Document incidents and coordinate post-incident corrective actions
Vendor Coordination & Quality Control
Coordinate day-to-day activities with contractors, specialist vendors and suppliers
Monitor subcontractor work completion, quality and adherence to specifications
Conduct regular coordination meetings with vendors to maintain operational standards
Escalate vendor performance issues to Account Manager for contractual action
Ensure all vendors comply with site safety and operational procedures
Budget Execution & Cost Control
Execute operations within approved budget established by Account Manager
Monitor daily operational expenses and resource consumption
Identify and report cost variances to Account Manager
Recommend cost-saving opportunities (Account Manager approves implementation)
Process vendor invoices and maintain expense documentation
Compliance & Safety Implementation
Ensure compliance with statutory regulations on fire, health and safety standards
Implement safety procedures, including Crisis Management, Business Continuity and Emergency Procedures
Conduct regular safety audits and site inspections
Support Account Manager in statutory compliance requirements and certifications
Maintain all required operational certifications and documentation
Continuous Improvement Implementation
Implement continuous improvement initiatives directed by Account Manager
Participate in root cause analysis and corrective action development
Provide operational feedback and improvement suggestions to Account Manager
Share operational best practices and lessons learned with team
Support knowledge transfer and training initiatives
Additional Responsibilities
Perform additional operational tasks as required by the Account Manager
Support Account Manager in site reviews and strategic planning activities
Represent the site in operational meetings as directed
Ideal ExperienceTertiary qualifications in mechanical, electrical or operational engineering discipline
3-5 years of relevant experience in engineering or construction services
1-3 years' experience in operation of electrical and mechanical services in Tier III or equivalent data centre
Critical environment experience within hyper-scale sized site
Experienced with CMMS platforms and operational reporting
Hands-on technical and supervisory experience in data centre operations
The person we need will be: Bilingual capability: Business-level communication in both English and Japanese (required for daily client communication)
Operationally focused: Strong hands-on technical and supervisory skills
Detail-oriented: Meticulous in operational execution and documentation
Responsive: Able to react quickly to operational issues and incidents
Team-oriented: Effective at coordinating and supervising on-site teams
Communicative: Clear in daily operational reporting and escalation
Adaptable: Flexible in managing changing operational priorities
Self-motivated and energetic
Able to work effectively in matrix reporting environments
Able to handle stressful situations calmly
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
