About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.
About the role:
The Four Seasons Hotel Marunouchi Tokyo is looking for a Commercial Director who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. This is an exciting opportunity for an accomplished, strategic, and inspirational commercial leader to drive top-line results across Sales, Marketing, Revenue Management, Reservations, Catering, and Public Relations. Reporting directly to the General Manager, the Commercial Director is a member of the Resort Planning Committee, actively participating in strategic and operational decision-making. This role leads all commercial functions with a clear focus on maximizing revenue, profitability, and market share, while delivering the exceptional service and brand standards synonymous with Four Seasons.
Key Responsibilities:
Leadership & Strategy
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Lead, coach, and develop a high-performing commercial team including Sales, Catering, Revenue Management, Reservations, Marketing, and Public Relations.
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Foster a dynamic, collaborative, and high-performance culture.
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Partner closely with the General Manager, Planning Committee, Third Party partners to align resort business plan with revenue-generating strategies.
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Build trust with internal and external stakeholders including Ownership and Corporate leadership.
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Represent the resort in commercial forums, travel as required, and maintain strong relationships within the Four Seasons network and the broader luxury hospitality sector.
Revenue Optimization:
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Provide strategic guidance in terms of Revenue & Distribution
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Develop and implement robust pricing and revenue strategies to maximize RevPAR and overall profitability.
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Ensure alignment across sales channels and consistent performance across key KPIs.
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Drive revenue accountability across all departments.
Sales & Business Development:
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Oversee key account management and provide support for strategic partnerships.
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Lead the development and execution of sales strategies to optimize group, transient, and corporate segments.
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Approve sales travel budgets, review team performance, and set ambitious but achievable goals.
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Ensure effective deployment of resources across both properties to maximize market opportunities.
Marketing & Communications:
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Develop and execute an integrated Annual Marketing Plan that supports brand positioning and commercial goals.
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Direct all digital and traditional marketing activities, including SEO, PPC, social media, content, and campaign strategy.
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Ensure both resorts maintain a compelling presence on Four Seasons platforms and across third-party channels.
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Monitor market trends and ensure both properties stay ahead of competitors in positioning, messaging, and customer engagement.
Public Relations & Brand:
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Oversee the Public Relations strategy and initiatives with local agencies and corporate support.
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Champion a thoughtful and consistent brand voice across all channels.
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Lead the development of targeted campaigns and partnerships that drive awareness and preference in key feeder markets.
What We’re Looking For
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A strategic leader with preference of a minimum of three to five years’ experience in a Commercial Director role within luxury hospitality.
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A Commercial Director that has resort / hotel pre-opening experience in Asia preferably.
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Proven track record in Sales, Marketing, and Revenue Management, preferably with Four Seasons or comparable luxury brands.
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Bachelor’s degree in Business, Marketing, or Hospitality Management preferred.
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Exceptional leadership and communication skills, with the ability to influence, inspire, and deliver results.
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Strong financial and budget management acumen.
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Strong knowledge of the Japan market preferable or worked in Asia.
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Creative mindset with the ability to identify new opportunities and innovate within a structured brand environment.
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High degree of professional integrity and a hands-on, collaborative approach.
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Flexibility to travel to key markets as needed.
Fluency in English required; additional language skills are an asset.
