JOB SUMMARY
Increases revenues for all property food and beverage outlets and lounges by managing and coordinating restaurant private events. Assists in the creation of private event Restaurant sales goals. Develops leads, up-sell events, and book restaurant private event functions. Works with clients and stakeholders within the parameters of established guidelines. Communicates client specifications to outlet managers and chefs to promote proper implementation of client specifications. Provides appropriate revenue and sales reports as required. Updates and maintain outlet web-site information. Follows up with clients after functions and network re-booking of any events for future business. Manages restaurant space and availability use according to established guidelines to promote room to space ratios and event profitability. Maintains and demonstrates strong knowledge of food, beverage and general trends within the hospitality industry. Inspects assigned functions prior to event to verify they adhere to all client specifications.
CANDIDATE PROFILE
Education and Experience
Required:
- High school diploma or GED; 3 years’ experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, or related professional area.
Preferred:
- 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry.
- Comprehensive understanding of luxury hotel and restaurant operations, sales strategies, and revenue management principles.
- Proven track record of achieving sales targets and developing profitable business opportunities within the hospitality sector.
- Outstanding communication, presentation, and negotiation skills.
- Strong customer relationship management abilities with a guest-centric and service-oriented approach.
- Highly developed leadership capabilities with the ability to motivate teams and collaborate across departments.
- Strong commercial acumen and a demonstrated ability to drive revenue growth and enhance market share.
CORE WORK ACTIVITIES
Managing Restaurant Sales Activities
- Increases revenues for all property food and beverage outlets and lounges by managing and coordinating restaurant private events.
- Assists in the creation of private event Restaurant sales goals.
- Develops leads, up-sell events, and book restaurant private event functions.
- Works with clients and stakeholders within the parameters of established guidelines.
- Communicates client specifications to outlet managers and chefs to promote proper implementation of client specifications.
- Provides appropriate revenue and sales reports as required.
- Updates and maintains outlet web-site information.
- Follows up with clients after functions and network re-booking of any events for future business.
- Manages restaurant space and availability use according to established guidelines to promote room to space ratios and event profitability.
- Maintains and demonstrates strong knowledge of food, beverage and general trends within the hospitality industry.
- Inspects assigned functions prior to event to verify they adhere to all client specifications.
Building Successful Relationships
- Coordinates with out-of-market account leaders (e.g., Global Account Executives, Senior Account Executives, and Area Account Executives) to coordinate in-market pull through of business in order to grow account share. (e.g., visiting local offices, reviewing solicitation list of opportunities, reader board research, etc.).
- Participates in community and hotel networking events (e.g., Rotary Clubs, Chamber of Commerce, etc).
- Visits neighborhood targets and local small business accounts and coordinates follow up efforts.
- Coordinates with Area Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas.
- Works collaboratively with the Large Group, Core Group and Select Service and Extended Stay Group and Catering teams in the Sales Office, Area Sales and Enterprise Sales teams to verify that sales efforts are coordinated, complementary, and not duplicative.
- Handles customer care issues and as necessary, refers them to the appropriate owner.
- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Executes and supports the company’s customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Performs other duties, as assigned, to meet business needs.
Providing Exceptional Customer Service
- Accountable for customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Handles guest complaints and disputes following the instant pacification procedures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
