採用企業
Tokyo American Club/ well-known and highly reputed private club
勤務地
東京都 23区, 港区
雇用形態
正社員
給与
500万円 ~ 600万円
残業少なめ
【Position Highlights】
- Work in one of Tokyo’s most prestigious international private clubs
- Use English daily while supporting multinational members and guests
- Leadership position supervising member services and front desk operations
- Opportunity to deliver premium hospitality in a multicultural environment
- Stable working environment with excellent employee benefits
【About Tokyo American Club】
Tokyo American Club is one of Japan’s most well-known and respected international private membership clubs, located in central Tokyo.
The Club serves a highly international member community and offers premium dining, fitness, accommodation, business, and social facilities.
Employees work in a global environment where English communication, professionalism, and hospitality are highly valued.
This is an excellent opportunity for hospitality professionals who enjoy working with international guests and delivering high-quality service experiences.
【Position Summary】
As a Member Services Supervisor, you will oversee daily front desk and guest service operations while ensuring a consistently high level of hospitality for members and guests.
You will support and supervise reception staff, coordinate guest services operations, and handle member inquiries in a fast-paced international environment.
The majority of guests and members are international, therefore strong English communication skills are essential.
【Key Responsibilities】
- Supervise Lead Receptionists and Receptionists to ensure smooth daily operations
- Share operational updates, service procedures, and important information with team members
- Handle member and guest inquiries and complaints professionally
- Support Member Services Manager & Director with front desk operations
- Oversee Guest Studio operations including:
- Reservations
- Rate control
- Room cleanliness
- Amenities management
- Monitor service quality and member satisfaction
- Support long-term improvement initiatives based on survey results
- Coordinate daily operational tasks and guest requests
- Maintain premium hospitality standards at all times
【Work Environment】
- Highly international workplace with multicultural members and staff
- English is used constantly throughout daily operations
- Fast-paced hospitality environment requiring professionalism and flexibility
- Leadership role with opportunities to develop hospitality management skills
【Who This Role Is For】
- Candidates with luxury hospitality, concierge, or guest relations experience
- Professionals who enjoy interacting with international guests
- Candidates seeking leadership experience in hospitality operations
- Individuals who thrive in multicultural environments
- People passionate about premium customer service
【Working Hours】
5 days per week
(Including weekends and national holidays)
37.5 working hours per week
Shift schedule between:
7:00 a.m. – 10:00 p.m.
【Location】
2 Chome-1-2 Azabudai, Minato City, Tokyo 106-8649
【Salary】
Annual salary: JPY 5,000,000 – 6,000,000
※Determined based on experience and skills
【Holidays】
- Paid vacation in accordance with Japanese labor law
- 3 days summer vacation
- January 2nd and 3rd holidays
【Benefits】
- Health insurance
- Pension insurance
- Employment insurance
- Industrial accident insurance
- Retirement allowance
- Group life insurance
- Subsidized staff cafeteria
- Transportation allowance
- Uniform with cleaning service (where applicable)
- Annual health check
- Annual employee recognition party
職務経験
3年以上
キャリアレベル
中途経験者レベル
英語レベル
ビジネス会話レベル (英語使用比率: 常時英語)
日本語レベル
流暢
最終学歴
高等学校卒
現在のビザ
日本での就労許可が必要です
- 【Required Qualifications】
- 3–5 years of hospitality or concierge experience
- Experience supervising front desk or guest service operations
- Advanced English communication skills
- Fluent Japanese communication skills (ability to communicate smoothly with Japanese members and guests without causing service stress)
- PC skills (Word / Excel / Outlook)
- Strong hospitality mindset and professionalism
【Preferred Qualifications】
- Luxury hotel or private club experience
- International hospitality experience
- Experience handling VIP guests or members
- Multicultural work experience
【Ideal Candidate】
- Professional and service-oriented mindset
- Strong communication and interpersonal skills
- Ability to lead and support team members
- Comfortable working in a fast-paced international environment
- Passion for delivering exceptional hospitality experiences
雇用形態正社員給与500万円 ~ 600万円
勤務時間: on shift schedule, including weekends and Public Holiday
休日・休暇: on shift schedule, 2days/week
募集について
本求人は転職サイトCareerCross（キャリアクロス）がIndeedへの掲載を行っております。
【求職者の方のお問い合わせについて】
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電話：03-5217-3900
問い合わせフォーム：https://www.careercross.com/suggestion
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電話番号：03-5217-3900
メール：[email protected]
