仕事内容:
1. Logistics & Daily Operations (操作)
- Coordinate cross-border logistics workflows, parcel tracking, exception handling, and custom clearance tracking for cross-border e-commerce shipments.
- Monitor last-mile delivery status with local Japanese logistics partners (e.g., Sagawa, Yamato, Japan Post) and resolve delays or delivery issues.
- Assist in managing warehouse inventory/returns, inbound/outbound schedules, and tracking data accuracy across logistics systems.
2. Sales Support & Account Coordination (銷售支持)
- Assist the Sales Team in onboarding new clients, preparing quotations, billing setup, and service agreement documentation.
- Provide post-sales support, answering client inquiries regarding tracking, shipping rates, and logistics solutions.
- Maintain customer relationship management (CRM) records, track order volumes, and prepare periodic sales and performance reports.
3. Business Operations & Process Coordination (運營)
- Track and report operational performance KPIs, cost metrics, and service level agreements (SLAs).
- Coordinate between HQ, regional cross-border teams, and local Japanese vendors to streamline operational processes.
- Support localized operational initiatives, system integration testing, and vendor management.
4. Office Administration & General Affairs (行政)
- Manage daily office administrative tasks, including office supplies, vendor vendor invoices, expense reports, and petty cash.
- Handle general office HR/admin support (e.g., attendance coordination, contract archiving, and local policy compliance).
- Organize local team meetings, team events, and internal/external communication.
アピールポイント:
As an Operations & Administration Specialist, you will play a crucial hybrid role in supporting the growth and smooth execution of YunExpress’s operations in Japan. This position acts as a vital bridge between sales, daily logistics operations, administrative management, and customer service to ensure operational compliance, partner satisfaction, and seamless daily execution.
求める人材:
Word, Excel and Power Point
勤務時間・曜日:
Job Purpose
As an Operations & Administration Specialist, you will play a crucial role in supporting the growth and smooth execution of YunExpress’s operations in Japan. This position acts as a vital bridge between sales, daily logistics operations, administrative management, and customer service to ensure operational compliance, partner satisfaction, and seamless daily execution.
Key Responsibilities1. Logistics & Daily Operations
- Coordinate cross-border logistics workflows, parcel tracking, exception handling, and custom clearance tracking for cross-border e-commerce shipments.
- Monitor last-mile delivery status with local Japanese logistics partners (e.g., Sagawa, Yamato, Japan Post) and resolve delays or delivery issues.
- Assist in managing warehouse inventory/returns, inbound/outbound schedules, and tracking data accuracy across logistics systems.
2. Sales Support & Account Coordination (銷售支持)
- Assist the Sales Team in onboarding new clients, preparing quotations, billing setup, and service agreement documentation.
- Provide post-sales support, answering client inquiries regarding tracking, shipping rates, and logistics solutions.
- Maintain customer relationship management (CRM) records, track order volumes, and prepare periodic sales and performance reports.
3. Business Operations & Process Coordination
- Track and report operational performance KPIs, cost metrics, and service level agreements (SLAs).
- Coordinate between HQ, regional cross-border teams, and local Japanese vendors to streamline operational processes.
- Support localized operational initiatives, system integration testing, and vendor management.
4. Office Administration & General Affairs
- Manage daily office administrative tasks, including office supplies, vendor vendor invoices, expense reports, and petty cash.
- Handle general office HR/admin support (e.g., attendance coordination, contract archiving, and local policy compliance).
- Organize local team meetings, team events, and internal/external communication.
Qualifications & Key Competencies
- Languages:
- Fluent / Business level in Japanese (N1 or native-equivalent for professional client and partner communication).
- Professional working proficiency in Mandarin Chinese or English (for HQ/cross-regional team alignment).
- Experience:
- 1–3 years of experience in cross-border e-commerce, international logistics, freight forwarding, customer service, or office administration.
- Experience working in Japanese business environments or cross-border trade is highly preferred.
- Skills:
- Proficiency in MS Office (Excel formulas, PowerPoint, Word) and ERP/TMS logistics systems.
- Strong multi-tasking abilities, attention to detail, and problem-solving skills in a fast-paced environment.
- High sense of responsibility and capability to work cross-functionally across multiple domains.
Working Hours
<Work Hour System>
- Flextime System (No core hours)
- Break Time: 60 minutes
- Overtime Work: Yes
- <Standard Work Hours> * 9:00 - 18:00
■Benefits
- Social Insurance Complete (Health Insurance, Employee Pension Insurance, Employment Insurance, Workers' Accident Compensation Insurance)
- Commuting Allowance: Actual cost covered (up to ¥30,000 per month)
- Regular Health Check-ups
■Holidays & Leave
- Fully Weekly Two-Day Off System (Days off: Saturdays, Sundays, National Holidays)
- Paid Leave
休暇・休日:
Full Wekend (Sat + Sun off), Public Hoildays
その他:
Job Types: Full-time, Contract
Pay: 350,000円 - 380,000円 per month
Average number of scheduled working hours (monthly): 160 hour(s)
