Overview:
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
SITA has deployed a full Datalink Service Provider solution based on a combination of commercial of the shelf (COTS) and proprietary applications from the ground up on behalf of a Japanese customer encompassing central infrastructure, applications at customer premises and more than 250 radios deployed at 60 airports in Japan.
You will work in Tokyo at the customer premises and SITA will train the incumbent on the infrastructure and applications deployed in Japan.
You will provide expert technical support and life cycle management of the central Datalink service infrastructure and applications (platforms, network, and application components such as core traffic processor, monitoring, back-office as well as VHF stations and radios) at customer’s premises and in Japanese airports
During the implementation project
- Participate in the implementation of a multi-year project to deliver the SITA solution to the Japanese customer.
- Ensures the integration and operational implementation of the Datalink applications in the target customer environment.
- Participate in migration activities from the legacy system to the new solution.
- As an On-going solution expert technical support, on a roster basis:
- You have to ensure office hours presence at customer’s operation office in Tokyo including weekends, to provide continuous support to the service.
- Provide 24x7 on-call support.
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
- Manage incidents and problems and participate in root cause analysis.
- Ensure the correct functioning and maintenance of all internal and external systems.
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
- Perform Change Management, Configurations, Design and Implementation.
- Manage local suppliers and report on services provided.
- Conducts the analysis, definition, documentation and testing of application & systems enhancements.
- Coordinate with the customer and the SITA development team, the operational changes, application upgrades, including integration tests, migrations, and operational deployments.
- Provide onsite support to users during the cutover of the services.
- Continuously identify and document lessons learnt, known errors and operational knowledge for improved services.
- Continuously monitor and analyse the Datalink service performance using the SITA dedicated traffic log, monitoring, back-office statistics, and configuration tools.
- Prepare performance reports (platforms, applications, and datalink service).
- Coordinate with the third-party vendors (DELL, CISCO etc.) the pro-active implementation of vendor provided updates.
- Participate in customer meetings as a SITA representative and communicate clearly in both Japanese and English with the Customer and SITA teams in Japan, Europe, and Canada.
Qualifications:
- 5 to10 years’ experience in implementation or support of complex applications, with experience in multiple full lifecycle implementations.
- Technical knowledge or understanding on:
oInfrastructure & networks (Wide Area Networks, LAN, DELL, CISCO, VMWare)
oOperating systems (Windows, Linux)
oMiddleware (IBM WebSphere MQ, Oracle DB, MS SQL)
oVHF & Radio knowledge
- Excellent fluency in written and spoken English and Japanese, with strong documentation and communication skills in both languages to effectively convey information between Japanese customers and SITA global teams.
- Ability to work in a multi-cultural environment and a global team (Japan, Europe, North America).
- Knowledge of Aviation Datalink Communication Standards is a plus.
- Able to travel (limited travel inside Japan, Canada, Singapore and Europe).
- University degree or equivalent preferably in Computer Science Engineering Mathematics or similar.
- Where applicable a recognised professional qualification is desirable (e.g., CISCO certification).
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
Compensation Note: Hidden (-999)
