The Field Service Engineer position will be focused on the Candela product range, providing primary support and service duties in the assigned territory (Nagoya).
Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies. The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.
Candela develops products for the global aesthetic market. These products begin as concepts developed by Candela’s world-class team of scientists and engineers or as acquired or licensed technologies that Candela then completes the development and/or commercialization of. These programs are supported by Candela’s global clinical, regulatory, and quality teams and are managed through our Product Development Process (PDP) and Quality Management System (QMS).
The Company’s headquarters are in Marlborough, Massachusetts, US, with and additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe. Products are sold direct in 18 countries worldwide and through distributors in over 60 others and are supported by field service, clinical education, marketing development organizations and distributorship arrangements.
General Responsibilities:
- Repair, test, calibrate, align and install laser systems, sub-systems or sub-assemblies.
- Repair, test, calibrate, align and install IPL and diode laser system, sub-systems or sub-assemblies.
- Report and resolve potential problems which could impact timely completion, first time fix and long-term repair of faults, such as more complex problems being discovered.
- Provide technical support remotely to assigned clinics and clients when pre-assessing fault reports.
- Maintain complete and accurate service records using industry leading service support software.
- Provide on-site technical support to clients as required.
- Some on-site technical support for workshops and exhibitions.
- Administrative activities (Service Max, quality reports, etc.)
- Manage a local stock and warehouse of parts and demo equipment
- Manage his/her own diary and reporting.
Delivery and installation of demo equipment in coordination with Sales, Clinical/Marketing team.
Knowledge/Educational Requirements
While a comprehensive program of internal and external training on lasers, IPL and specific repair competencies will be provided, a minimum educational and experience profile is required to be successful in this role:
- Degree in Electronics / Electronic Engineering of certificated equivalent
- 2 -3 years + experience in a field service role for systems-based machines where several types of system (i.e. Electronic / Electrical / Cooling / Mech-a-tronics) are integral to the complete machine operation.
- 2 -3 years + servicing similar medical electronics or equivalent roles is highly desirable.
Additional Requirements:
- Ability to troubleshoot problems using electrical and systems schematic diagrams
- Familiarity with computers, controls systems and Office 365 suite.
- Continually develop knowledge of laser equipment for medical & aesthetics.
- Self-started, motivated, organized.
- Adhere to company guidelines and procedures regarding health and safety.
- Adhere to company policies and procedures for service and maintenance of products.
- Flexibility, professionalism and high degree of integrity when working on client machines.
- Ability to work independently to a very high personal standard.
- Communicate and share knowledge with clients and amongst fellow engineers.
- Must be able to lift up to 30 kilos.
Beware of fake job postings and offers. All official communications from Candela Medical will come from email addresses ending in @candelamedical.com. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly ([email protected]) to verify its authenticity.
