Senior Customer Support Engineer, Spotfire & Signals
Revvity —横浜市
- Windows
- SQL
- IT経験
5時間前
Java Developer
ランスタッド株式会社 —東京都 23区
- 年収 700万円 ~ 1,000万円
- 英語
- Java
- 大卒
クイック応募
IVC EMC Engineer
Ericsson —横浜市
9時間前

Related jobs to explore

Based on your search for senior software development engineer

[Japan] Machine Learning Engineer
EdgeCortix —川崎市新丸子東
Strong object oriented design and development skills. Experience in deployment models and development of ML applications on an embedded device.
クイック応募
Vehicle Validation and Analysis Engineer
フォルクスワーゲングループジャパン株式会社 —横浜市
Perform testing, evaluation, and validation of new vehicle functions following vehicle introduction, hardware upgrades, or software updates.
14日前

Show more related jobs

senior software development engineerの新着求人をメールで受け取る

アカウントにログインすることにより、SimplyHired本サイトの利用規約、Cookieポリシーおよびプライバシー規約に同意します。

その他の勤務地の求人

senior software development engineer jobs near

東京都でのCloud Engineerの求人

Senior Customer Support Engineer, Spotfire & Signals

Revvity -
横浜市

今すぐ応募する

求人の詳細

5時間前

福利厚生

社内イベントあり

資格とスキル

Jira
TCP
オペレーティングシステム
技術文書
データ構造
R言語
日本語
Windows
テクニカルサポート
SQL
Zendesk
IT経験
Linux
TCP/IP
SaaS
コミュニケーションスキル
Python

仕事内容の詳細

Revvity

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity.

Senior Customer Support Engineer, Spotfire & Signals

Job Summary

We are seeking a Technical Support Engineer specialising in SaaS data management and analytics software for the life sciences industry.

You will provide technical support to pharmaceutical companies, biotechnology organisations, and healthcare institutions, primarily in Japan, supporting Signals One and associated analytics experiences, including Spotfire.

This role includes full ownership of a designated support domain, with autonomy to investigate, reproduce, and resolve issues, and to drive cases through to successful resolution through collaboration with global Support, Product, and Engineering teams.

This is a fully remote position, with occasional travel to a local office for team meetings, training, and company events.

Key Responsibilities

Provide technical support to customers in Japan via email and web/online meetings.
Deliver technical support for Signals One (SaaS data management, workflows, and analytics applications).
Deliver technical support for the Spotfire platform, including Spotfire Analyst, Spotfire Server, and related technologies.
Investigate and resolve complex technical issues through problem reproduction, troubleshooting, debugging, root cause isolation, and technical verification.
Work closely with Product Development, Engineering, Professional Services, and Customer Success teams.
Create and maintain knowledge base articles, technical documentation, and troubleshooting content.
Contribute to initiatives that enhance customer satisfaction, support processes, and product quality.

Required Qualifications (Must Have)

Fluency in both Japanese and English, with excellent written and verbal communication skills in both languages.
3+ years of experience in B2B technical support, application support, SaaS support, or a related technical role, or 5+ years of general IT industry experience.
Hands-on experience with log analysis, troubleshooting, issue isolation, and technical verification/reproduction.
Strong self-motivation and the ability to learn complex concepts independently.
Understanding of complex data structures and how data flows through scientific, analytical, and informatics workflows.
Ability to communicate effectively with customers, colleagues, and stakeholders across local and global teams.
Demonstrated problem-solving skills and the ability to resolve complex technical issues.

Preferred Qualifications (Nice to Have)

Basic knowledge of networking and TCP/IP fundamentals.
A good understanding of Windows and Linux operating systems.
Experience supporting SaaS solutions and/or BI, analytics, or data visualisation products.
Experience working within pharmaceutical, biotechnology, healthcare, or scientific research environments.
Familiarity with scientific informatics applications, laboratory workflows, ELN, LIMS, or related technologies.
Experience with SQL, Python, R, or related data technologies.

Technologies & Tools

Microsoft Windows, Linux, AWS, SQL, Python, R, Jira, Zendesk, and enterprise authentication technologies.

Work Location / Working Style

Shin-Yokohama Office
100% remote working
Occasional travel to a local office for team meetings, training, and company events.

今すぐ応募する

検索を絞り込む

senior software development engineer 件

Senior Customer Support Engineer, Spotfire & Signals

Java Developer

IVC EMC Engineer

Related jobs to explore

senior software development engineerの新着求人をメールで受け取る

その他の勤務地の求人

Job Summary

Key Responsibilities

Required Qualifications (Must Have)

Preferred Qualifications (Nice to Have)

Technologies & Tools

Work Location / Working Style

求職者向けツール

採用企業向けツール

求人を探す

Indeed とつながる