JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLLの国内オフィスにおけるワークプレイス運営全体を統括するリーダーポジションです。全国の拠点で一貫性のある高品質なオフィス運営サービスを提供し、継続的な改善と卓越した運営を実現します。
< 主な職務内容>組織マネジメント
ワークプレイスチームの統括・育成
後継者計画の策定と人材育成の推進
ステークホルダー対応
経営層との信頼関係構築と定期的なコミュニケーション
要望や課題への迅速かつ建設的な対応
運営管理
各種契約の適切な管理と業者パフォーマンスの監視
コスト削減施策の推進とサービス品質目標の達成
安全衛生・コンプライアンス基準の遵守徹底
財務目標の達成と定期的な報告業務
従業員体験の向上
快適で効率的なワークプレイス環境の実現
新しい働き方の推進と認知度向上
<応募要件>必須
ファシリティマネジメント分野での5年以上の実務経験
日本語・英語での優れたコミュニケーション能力
複数プロジェクトの同時管理能力
MS Officeの実務レベルでの使用経験
求める人物像
優れた問題解決能力と戦略的思考力
ステークホルダーとの関係構築力
チームワークを重視し、模範となるリーダーシップを発揮できる方
前向きで現実的、かつ創造的な発想ができる方
歓迎する経験・スキル
プロジェクトマネジメント
顧客関係管理
設備管理の基礎知識
勤務地:JLL本社(東京・紀尾井町)
受動喫煙対策: 屋内原則禁煙(喫煙室あり)
就業時間: 9:00~17:10(休憩60分)
フレックス勤務制: コアタイム有
リモートワーク: リモート可 ※業務の性質上、フルリモート不可
***************Overall Roll
The JLL CRE National Workplace Director is responsible for managing delivery of the defined workplace operations scope delivered on JLL’s CRE Portfolio across our corporate offices in Japan.
The National Workplace Director provides and manages a comprehensive and consistent range of services across the country with a focus on continuous improvement, operational excellence, safety, and compliance. He/she creates a collaborative and impactful Stakeholder engagement strategy and builds a community of ambassadors and workplace support teams to deliver timely and consistent workplace experience & workplace operations. He/she develops client support and feedback initiatives and leads structured regular meetings with stakeholders to enhance relationships.
Key to the success of this role is your ability to develop collaborative relationships across all areas of CRE and senior stakeholders, providing support and driving initiatives and services within our CRE governance model.
You will have proven leadership experience in Real Estate/Facilities/Workplace Management under your belt. You are a natural problem solver and will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems.
Teamwork is a vital aspect of our brand, and we’ll expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most important, you’ll lead by example, and promote open, constructive and collaborative relationships at all levels.
Duties & responsibilities
(not exhaustive)
People Management
Provide leadership to workplace teams across all offices in Japan
Mentor & enable training & development of team members
Ensure succession planning and mobility for all critical roles in the area
Nurture an environment conducive to good teamwork and co-operation among colleagues
Promote Initiative/idea-sharing across the team and create opportunities for wider collaboration in CRE and JLL (regionally and globally)
Stakeholder Engagement
Establish/strengthen credible relationships with Stakeholder leadership in the area
Respond to Stakeholder requests and concerns in a proactive, constructive manner
Set up documented, regular connects with Stakeholder leadership at area sites
Contracts Management
Ensure that all local/area contracts are carried out in line with terms and conditions and with excellence at area sites, and performance monitored by working closely with regional sourcing team
Work with regional and global purchasing to implement regional/global sourcing strategies
Drive glidepath savings through regular review of contract terms and conditions, application of Six Sigma best practices, as well as other cost reduction initiatives
Ensure vendors adhere to JLL’s Code of Business Ethics
Site Operations Management
Deliver services as defined in the relevant Schedules of the Master Service Agreement, ensuring their implementation and compliance in line with best practice procedures
Ensure adherence to key performance measurements and achieve specified targets
Ensure that CRE management is informed immediately of any key performance incidents at sites and support the Head of Operations in performing follow-up actions and communications
Ensure completion of all required audits and checks and close findings in a timely manner
Health and Safety Management
Ensure that area sites meet all JLL, legal and statutory EHS requirements and regulations
Ensure that all JLL staff are working in compliance with EHS regulations
Finance Management
Ensure that sites meet all financial targets and control requirements
Provide standard monthly/quarterly/annual reporting and management reports as required
Drive glidepath savings to meet savings targets; cooperate with regional counterparts on savings as required
Human Experience
Deliver CRE’s regional human experience program at all sites in the area
Contribute ideas to the CRE’s human experience regional program
Help to raise awareness of human experience and new ways of working at all sites in the area
Ensure human experience is incorporated into the delivery of all service lines
Any other tasks not stated here that are consistent and in line with the role of National Workplace Manager.
Candidate Specification
Experience
Work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level
Excellent time management and communication skills in both Japanese & English
Ability to build productive business relationships
Ability to manage multiple projects independently
Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
MS Office proficiency
Task Skills
o Hospitality management
o Project management
o Planning and organizing
o Customer relationship management
Personal Skills
o Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
o Confident, friendly & engaging
o Strong drive and persistence to achieve results
o Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
