At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.
This Position reports to:
Paint Field Service Manager
ABBロボティクスジャパン株式会社において、既にお客様に導入した塗装ロボットシステム（ロボット及びそれ以外の付帯機器）のメンテナンス業務や改造案件の受注活動（お客様打ち合わせ、見積作成を含む）及び受注後の実行、納入した塗装ロボットシステムのトラブル対応をご担当して頂きます。
お客様の生産稼働を支えるとともに、優れたサービス提供を通じて長期的な関係構築に貢献する重要な役割です。
フィールドサービスおよび技術サポート
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顧客先におけるABBの塗装ロボット及びシステムや付帯機器の据付、試運転、立ち上げ対応
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予防保全および故障対応によるシステム性能の維持・向上
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機械・電気・ソフトウェアに関する不具合の診断およびトラブルシューティング
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現地およびリモートでの技術サポート提供
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顧客に対しての受注活動（打ち合わせ、見積作成など）
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顧客からの問い合わせ対応
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高品質なサービス提供を通じた顧客との信頼関係構築
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システムの運用・保守に関する技術指導およびトレーニング提供
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顧客満足度の向上と迅速な対応の実現
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サービス活動、作業報告、技術的な検証結果の正確な記録
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ABBの基準、安全規制、品質要求への準拠
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システム改良、レトロフィット、サービス契約の機会特定
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製品・サービス改善のためのエンジニアリングチームへのフィードバック提供
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顧客ニーズの把握によるサービス営業の支援
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高校卒業以上（工業高校などで機械または電気を学んだ方）
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基礎的な電気と機械の知識
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日本でのお客様対応を含む就業経験
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日本語能力試験1級レベルの日本語力
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基礎的な英語力（英語のマニュアル読解や海外工場へ英語で質問する事に抵抗が無い方）
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土日や長期連休中の勤務や宿泊を伴う出張もありますので、働き方に理解がある方
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日本の運転免許
ロボティクス | Robotics | ABB
Position Overview
At ABB Robotics Japan, you will be responsible for providing maintenance services for installed paint robot systems (including robots and peripheral equipment). In addition, you will support retrofit and modification projects, including customer discussions, quotation preparation, project execution after order intake, and troubleshooting of delivered systems.
This role plays a critical part in supporting customers’ production uptime while delivering high-quality service and building long-term customer relationships.
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Perform installation, commissioning, and startup of ABB paint robot systems and related peripheral equipment at customer sites
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Conduct preventive maintenance and corrective repairs to maintain and improve system performance
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Diagnose and troubleshoot mechanical, electrical, and software issues
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Provide both on-site and remote technical support
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Support service sales activities including customer meetings and quotation preparation
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Respond to customer inquiries in a timely and professional manner
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Build strong customer relationships through high-quality service delivery
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Provide technical training and guidance on system operation and maintenance
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Ensure high customer satisfaction through responsive and effective support
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Accurately document service activities, work reports, and technical findings
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Ensure compliance with ABB standards, safety regulations, and quality requirements
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Identify opportunities for system upgrades, retrofits, and service contracts
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Provide feedback to engineering teams to improve products and services
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Support service sales by identifying customer needs and opportunities
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High school diploma or higher (technical high school in mechanical or electrical engineering preferred)
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Basic knowledge of electrical and mechanical systems
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Experience working in Japan with customer interaction responsibilities
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Japanese language proficiency at JLPT N1 level or equivalent
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Basic English skills (ability to read manuals and communicate with overseas factories via email or simple conversations)
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Willingness to work weekends, holidays, and travel with overnight stays as required
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Valid driver’s license in Japan
ロボティクス | Robotics | ABB
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