※こちらのポジションは関東地区のお客様先常駐型のポジションとなります。This position is required to work in a client site in greater Tokyo area.
1. Primary Function
Enterprise Lab-wide Services are complex, dynamic, and continuously evolving. Managing changes effectively is a critical driver of program success for customers.
The Enterprise Program Change Manager is responsible for ensuring that customer programs have a robust, systematic process to define, execute, and report on changes throughout the lifecycle of the program. The role actively contributes to the development of customer change workflows and executes change requests across all relevant systems.
2. Key Responsibilities
Change Management Execution
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Receive, process, and execute program change requests in a timely manner
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Perform operational clarifications with relevant stakeholders as required
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Engage third-party vendors (3PP) in change request activities
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Accurately document all information related to change requests
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Track, monitor, and report status of individual change requests
Stakeholder Communication
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Communicate change status to internal and external stakeholders
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Prepare regular reports on changes and program impact
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Facilitate communication across business, technical, and operational stakeholders
Program and Commercial Support
- Support internal commercial processes related to program changes
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Perform financial reconciliation with customer stakeholders (Advanced level)
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Analyze and report on program impact resulting from changes
3. Role Levels and Responsibilities
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Execute defined change processes
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Ensure change requests are received, processed, and executed in a timely manner
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Perform operational clarifications with stakeholders
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Engage 3PP vendors in change activities
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Record and track all change-related information
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Report status of change requests
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Facilitate regular communication with stakeholders on change status
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Perform financial reconciliation with customer stakeholders
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Support internal commercial processes related to program changes
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Prepare regular internal and customer reports on changes and impact
Minimum Requirements
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Bachelor’s degree or equivalent training in data management, operations management, or a technical field
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1–2 years of industry experience for Representative level
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3–5 years of industry experience for Advanced level
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Strong business-level communication skills (written and verbal) in local language
Desired Skills and Knowledge
Experience & Functional Skills
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Strong program or project management capabilities
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Experience in stakeholder engagement and management
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Strong data management and manipulation skills
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Experience in laboratory or regulated environments is advantageous but not required
Interpersonal Skills
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Strong interpersonal skills with the ability to build effective working relationships
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Excellent customer communication and management skills
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Strong business, technical, and operational communication skills
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Effective conflict resolution and management skills
Technical & Process Skills
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Process development, control, and execution capabilities
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Strong understanding of change management methodologies and workflows
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Knowledge of continuous improvement methodologies (Lean, Six Sigma, PRINCE2, etc.)
Situational Competencies
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Ability to assess situations and determine appropriate actions
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Strong focus on customer success and outcomes
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Solution-oriented mindset
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Demonstrates initiative and ownership when required
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
100% of the Time
Day
No End Date
Customer Service
