採用企業
EIRE Systems K.K. / エイラ システム 株式会社
勤務地
東京都 23区, 中央区
雇用形態
契約
給与
500万円 ~ 650万円
As a member of the Desk-side Services team, you will need to work with support teams and other IT departments within the firm on various troubleshooting and customer requests.
This role entails a challenging mix of troubleshooting & consultation to our end users whilst also planning and executing on a variety of projects and improvements along the way.
Our "Value Add" is our customer-focused mindset; delivering a Superior Customer Service Experience is at the core of the decisions we make and solutions we provide.
Workplace
Location: Otemachi, Tokyo (Full-time Onsite)
Business domain: Global Finance/Securities Company
(Investment Banking, Global Capital Market, Research, Investment Management, and Firm Management divisions in Japan)
What You’ll Do:
- Troubleshooting issues escalated from IT Helpdesk
- Provide on-site technical support for desktop PCs – both software and hardware
- Physically set up computers and software system installation
- Support Market Data and in-house developed applications
- Perform basic hardware moves and changes
- Record and manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the end users
- Proactively inform management of trends, significant problems and expected delays
- Provide other IT-related support as required by the business (Holiday, off-hour and BCP Support)
- Test applications as required by the business before rollout
- Documentation of products and processes
Support Coverage:
- Monday to Friday, 8 working hours/day shift (including 1 hour lunch) between 08:30 to 19:00 based on shift roster determined weekly
- Very occasional non-office hours (evening & weekend) over time work requires
職務経験
1年以上
キャリアレベル
中途経験者レベル
英語レベル
ビジネス会話レベル (英語使用比率: 50％程度)
日本語レベル
ビジネス会話レベル
最終学歴
専門学校卒
現在のビザ
日本での就労許可が必要です
Required:
- English language: Advanced Level - Strong verbal, written, listening communication experience
- Japanese language: Intermediate Level Business Communication skills
- 2 to 5 years of IT support experience
- Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
- Solid understanding of Intel based PC hardware/peripherals
- Analytical and problem-solving skills
- Team player and the ability to collaborate
- Ability to work independently and drive innovation
- Ability to make decisions following approved procedures in a fast-paced environment
- Multitask and ability to prioritize tasks
- Project execution exposure
Highly Advantageous to have:
- Experience in the financial services domain, including market data application support
- Japanese language: Advanced Level - Strong verbal, written, listening communication experience
- Good fundamental understanding of network and server infrastructure
雇用形態契約給与500万円 ~ 650万円
募集について
本求人は転職サイトCareerCross（キャリアクロス）がIndeedへの掲載を行っております。
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電話：03-5217-3900
問い合わせフォーム：https://www.careercross.com/suggestion
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電話番号：03-5217-3900
メール：[email protected]
