20件のguest relationsのおすすめの求人

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Waldorf Astoria Osaka - Director of Guest Relations (Personal Concierge)

Hilton -
大阪市

今すぐ応募する

求人の詳細

5日前

資格とスキル

日本語

仕事内容の詳細

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the entire butler team, ensuring the delivery of personalized and high-end services to VIPs and discerning guests. As a Director of Personal Concierge , you’re not just providing VIP guests with exceptional service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

Guest Interaction & Relationship Building: Welcome guests and serve as their main point of contact throughout their stay. Handle inquiries, special requests, and provide personalized service.
Service Excellence: Proactively check in with guests to ensure satisfaction. Arrange dining, transport, and room preferences to enhance the guest experience.
VIP Services: Deliver tailored service to VIPs and high-profile guests. Coordinate special occasions and personalized amenities.
Problem Solving: Resolve guest concerns professionally and efficiently. Collaborate with departments to fulfill guest needs promptly.
Cross-Departmental Coordination: Communicate guest preferences to relevant teams. Ensure smooth service delivery across all touchpoints.
Guest Feedback & Reporting: Collect and report guest feedback to improve service. Maintain updated guest profiles and prepare daily interaction reports.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

Proven experience as a Guest Relations Manager or Senior Manager in a luxury hotel environment.
Excellent communication and interpersonal abilities with a guest-centric approach.
Skilled in handling VIP guests and resolving issues professionally and proactively.
Familiarity with hotel PMS and luxury service standards.
Fluent in English and Japanese; additional languages, such as Chinese, and Korean are a plus.
Available to work varied shifts, including nights, weekends, and holidays.
Positive, proactive, and committed to delivering exceptional guest experiences.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

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guest relations 件

Waldorf Astoria Osaka - Director of Guest Relations (Personal Concierge)

F&B Guest Relations Officer

Guest Relations Officer

Guest Relations Agent / ゲストリレーションズエージェント

Restaurant Guest Relations Officer (Sézanne)

Guest Relations Officer (Japanese Seaker)

Guest Relations Manager(フロントオフィス)

Guest Relations Manager

Guest Relations Supervisor

Guest Services Manager (ゲストサービスマネージャー)

Director of People Operations

Bilingual Doorman / Guest Relations at the awarded Luxury Night Club

People & Culture Coordinator

Guest Services Associate I

Guest Service Officer (ゲストサービスオフィサー)

Sous Chef

Backcountry Office Manager

ゲストサービスマネージャー / Guest Services Manager

Guest Service Officer

Marketing Communications Asst. Mgr - PR & Social Media

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