仕事内容:
Job Title: Luxury Travel Concierge (Japan)
About the Role
Travel Studio is seeking a highly organized, service-oriented, and proactive Luxury Travel
Concierge to support our guests traveling throughout Japan.
As the primary point of contact before and during each trip, you will ensure every guest
enjoys a seamless travel experience by providing exceptional customer service,
coordinating reservations, responding to requests, and proactively anticipating guests'
needs.
This role requires excellent communication skills, attention to detail, and a genuine
passion for hospitality.
Key Responsibilities
- Serve as the primary contact for guests before and throughout their journey.
- Communicate with guests via WhatsApp and email in a professional and friendly
manner.
- Prepare and organize digital travel documents.
- Send pre-arrival information and daily itinerary briefings.
- Coordinate with hotels, restaurants, guides, transportation providers, and activity
partners.
- Assist guests with itinerary changes, transportation, reservations, and special
requests.
- Provide timely support throughout the trip, including evenings and weekends on
a rotating schedule.
- Handle unexpected situations calmly and efficiently while keeping guests
informed.
- Maintain accurate internal records of guest interactions and requests.
- Deliver a consistently high level of personalized service.
Required
- Native or fluent Japanese
- Fluent English (spoken and written)
- Minimum 2 years of customer service experience
- Excellent written communication skills
- Exceptional organizational skills
- Strong problem-solving abilities
- Ability to multitask under pressure
- Comfortable using Google Workspace, WhatsApp, and Microsoft Office
Preferred
- Previous experience in luxury hospitality
- Experience working in hotels, travel, airlines, or destination management
companies
- Knowledge of luxury travel in Japan
- Familiarity with Japanese transportation systems Experience with international clientele
Ideal Candidate
We're looking for someone who:
- Truly enjoys helping people.
- Thinks ahead and anticipates guests' needs.
- Remains calm under pressure.
- Has excellent attention to detail.
- Communicates with warmth and professionalism.
- Takes ownership of every guest interaction.
- Loves creating memorable travel experiences.
Working Style
- Hybrid or remote (but has to be based in Japan)
- Rotating on-call schedule for evenings and weekends
- Flexible working hours based on guest travel schedules
- Collaborative team environment
Nice-to-Have Experience
Candidates from the following backgrounds would be especially valuable:
- Luxury Hotels (Aman, Four Seasons, Ritz-Carlton, Hyatt, Mandarin Oriental,
Peninsula, etc.)
- DMCs (Destination Management Companies)
If interested please send an email to: [email protected] &
[email protected]
勤務時間・曜日:
勤務曜日・勤務時間は基本シフト制となります。お客様のご旅行日程やご要望に応じて柔軟に対応していただくポジションのため、状況に応じて勤務時間が変動する場合があります。休憩時間は勤務時間に応じて法令に基づき付与します。必要に応じて時間外勤務が発生する可能性がありますが、事前に相談・調整の上で対応いただきます。リモートワークを基本とし、チームと連携しながらお客様対応を行います。
その他:
Job Type: Full-time
Pay: 320,000円 - 420,000円 per month
Average number of scheduled working hours (monthly): 173 hour(s) 48 minute(s)
