9件の東京都での【it】head of global execution services technology japanのおすすめの求人

Head of Service Channels
Lenovo —千代田区
- 管理職・マネジメント経験
- IT経験
- AI
【IT】Head of Global Execution Services Technology Japan
野村證券株式会社 —千代田区大手町
- 二か国語
- 大卒
Senior Producer (Head of Ad and Sponsor Content)
DAZN —港区芝公園
- 一部在宅
- リーダーシップ
- 有給休暇あり
クイック応募
Japan Head of Sales - Cisco Capital (Financing Solutions)
Cisco Systems —港区
- 営業経験
- 修士号
- 大卒
Media & Data Marketing Manager
Visa Worldwide (Japan) Co., Ltd. —千代田区
- 営業経験
Principal Solutions Architect(大規模ITインフラ案件)
Cornerstone Recruitment Japan 株式会社 —東京都 23区
- 管理職・マネジメント経験
- 営業経験
- 顧客対応
- フレックスタイム制度
- 在宅OK
クイック応募
【IT】Wholesale IT Risk and Control team - Regional Lead
野村證券株式会社 —千代田区大手町
- 管理職・マネジメント経験
- 大卒
- IT経験
Account Manager I
UST —千代田区
- 営業経験
- IT経験
- コミュニケーションスキル
クイック応募
Solutions Architect (大規模案件担当)
Cornerstone Recruitment Japan 株式会社 —東京都 23区
- 管理職・マネジメント経験
- 営業経験
- 顧客対応
- フレックスタイム制度
- 在宅OK
クイック応募

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Head of Service Channels

Lenovo -
千代田区

今すぐ応募する

求人の詳細

資格とスキル

ウェブ解析
管理職・マネジメント経験
コンピュータハードウェア
IT経験
翻訳
AI

仕事内容の詳細

General Information

Req #

WD00101214

Career area:

Customer Experience

Country/Region:

Japan

State:

Tokyo

City:

Chiyoda-Ku

Date:

Sunday, July 12, 2026

Working time:

Full-time

Additional Locations:

Japan - Tōkyō - Chiyoda-Ku

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Head of Service Channels

Job Summary

This position serves as the leader of Lenovo Japan's eService domain, including Support Site, FAQ, Chat, AI, and other self-service channels. The role is responsible for overseeing day-to-day operations, developing strategic direction, and driving continuous improvement initiatives to enhance customer experience (CX) and maximize self-service resolution rates.

By leveraging Voice of Customer (VOC) insights and key performance metrics, the Head of Service Channels will identify improvement opportunities and establish a data-driven continuous improvement cycle that enhances service quality while optimizing operational costs.

In addition, this role acts as a strategic partner to the Services Director and the Services Leadership Team. The position is expected to translate business strategies and transformation agendas into actionable execution plans, while leading cross-functional initiatives across Japan, Asia Pacific (AP), and Global teams to deliver measurable business outcomes.

Key Responsibilities

1. eService Operations Leadership

Own and lead the overall performance of Lenovo Japan's eService ecosystem, including Support Site, FAQ, Chat, AI, and other self-service channels.
Monitor and manage key service metrics, including service quality, customer experience (CX), self-service resolution rates, and cost efficiency.
Drive continuous improvements through VOC analysis, web analytics, and customer behavior insights.
Accelerate service innovation and digital transformation through effective AI adoption and automation initiatives.
Manage external vendors and collaborate with internal stakeholders to ensure operational excellence.

2. Cross-Functional Transformation & Operational Excellence

Lead business process standardization, optimization, and operational efficiency initiatives.
Drive cross-functional programs and strategic initiatives across multiple organizations.
Collaborate with AP and Global teams to identify, adopt, and implement best practices.
Champion medium- and long-term transformation agendas that support organizational growth and business objectives.

3. Leadership Partnership & Strategic Execution

Translate business strategies and organizational priorities into actionable plans and measurable outcomes.
Support business planning, budgeting, Quarterly Business Reviews (QBRs), and executive business reviews.
Lead governance processes for strategic initiatives, including project tracking, risk management, and stakeholder alignment.
Drive cross-regional projects involving Japan, AP, and Global teams.
Provide data-driven insights and recommendations to support executive decision-making.
Serve as a trusted advisor and strategic partner to the Services Director, contributing to overall organizational success and business performance.

Qualifications

Required Qualifications

Proven management experience in service operations, business operations, strategic planning, or related fields.
Demonstrated people management experience with a track record of leading and developing teams.
Experience managing KPIs and leading operational improvement initiatives.
Proven ability to lead and influence cross-functional projects and stakeholders.
Experience translating business strategies and executive priorities into executable action plans.
Strong communication, presentation, and stakeholder management skills.
Experience working with Asia Pacific and/or Global teams in a matrixed organization.
Business-level English proficiency.

Preferred Qualifications

Experience managing eService, web support, FAQs, chat services, or self-service channels.
Experience in contact center operations and/or customer support organizations.
Proven track record of leading customer experience (CX) improvement initiatives.
Experience with AI solutions, chatbots, knowledge management systems, or digital service platforms.
Experience leading digital transformation and business process reengineering programs.
Industry experience within hardware manufacturing, technology, IT services, or eCommerce environments.

Key Competencies

Strategic Thinking & Business Acumen
Customer-Centric Mindset
Data-Driven Decision Making
Leadership & Team Development
Change Management & Transformation Leadership
Cross-Cultural Collaboration
Stakeholder Influence & Executive Communication
Operational Excellence & Continuous Improvement
Innovation & AI Adoption Leadership

Additional Locations:

Japan - Tōkyō - Chiyoda-Ku

Japan

Japan - Tōkyō

Japan - Tōkyō - Chiyoda-Ku

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東京都の求人【it】head of global execution services technology japan 件

Head of Service Channels

【IT】Head of Global Execution Services Technology Japan

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東京都での【it】head of global execution services technology japanの新着求人をメールで受け取る

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General Information

Why Work at Lenovo

Description and Requirements

Job Summary

Key Responsibilities

1. eService Operations Leadership

2. Cross-Functional Transformation & Operational Excellence

3. Leadership Partnership & Strategic Execution

Qualifications

Required Qualifications

Preferred Qualifications

Key Competencies

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東京都での【it】head of global execution services technology japanの新着求人をメールで受け取る

その他の勤務地の求人

General Information

Why Work at Lenovo

Description and Requirements

Job Summary

Key Responsibilities

1. eService Operations Leadership

2. Cross-Functional Transformation & Operational Excellence

3. Leadership Partnership & Strategic Execution

Qualifications

Required Qualifications

Preferred Qualifications

Key Competencies

東京都の求人【it】head of global execution services technology japan 件