SUMMARY
業務内容
The individual in this position will assist in the use of software, including CAD, when a dental technician creates a treatment plan using orthodontic appliances (clear aligners) based on the instructions of the customer (dentist).
歯科技工士が、カスタマー（歯科医師）の指示に基づき歯科矯正器具（クリアアライナー）を用いた治療計画を作成する際、歯科技工士の指示に従ってCAD含むソフトウェアの使用を補佐する。
ESSENTIAL DUTIES AND RESPONSIBILITIES
必須業務と責任
- Following the instructions of the dental technician, assist with technical aspects of PC operations such as image adjustments on the software.
- The above tasks are carried out using our company’s proprietary Treat software tool and are implemented after receiving training provided by our company.
- To improve services and customer satisfaction, propose improvements if any issues are found in the procedures or processes.
- Acquire and understand the necessary knowledge for the job and proficiently use the PC.
- Proceed with tasks efficiently while ensuring quality.
- 歯科技工士の指示に従い、ソフトウェア上で画像の調整等のPC操作技術面からの補佐を行う。
- 上記作業は、当社独自のTreatソフトウェアツールを用いるため、当社が提供する研修を受けたうえで実施する。
- サービスおよび顧客満足度向上のために、手順やプロセスに改善点が見つかれば改善案を提案する。
- 業務に必要な知識を獲得・理解し、PCを使いこなす。
- 品質を担保しながら効率的に業務を進める。
Additional Responsibilities:
その他の業務について
- Proceed with tasks to meet performance indicators such as the number of cases handled, average response time, and the quality of handled cases.
- Propose process improvements regarding quality, time, and cost reduction.
- Actively engage in tasks to achieve the goals and objectives set for each team.
- Understand and actively work towards achieving the company’s goals and objectives.
- 対応症例数、平均の応時間、対応した症例の質などのパフォーマンス指標を満たすように業務を進める。
- 品質、時間、コスト削減に関してのプロセス改善案を出す。
- チームごとに設定されたゴールや目標を達成できるように積極的に業務に取り組む。
- 当社の目指す目標やゴールを理解し、達成できるように積極的に業務に取り組む。
Expertise:
専門知識・スキルについて
- Utilize the software skills and work experience acquired through training and practical work and perform tasks in accordance with company policies and procedures.
- Perform tasks to meet the established standards (number of cases, quality, compliance with customers).
- 研修や実務を通じて取得したソフトウェアの技術や業務経験を用い、会社方針・手順に従って業務を遂行する。
- 設定された基準（症例数・品質・顧客へのコンプライアンス）を満たすように業務を遂行する。
Supervision:
監督
- Perform tasks according to predetermined procedures. Follow the instructions of the supervisor, group leader, or dental technician.
- あらかじめ定められた手順に従って業務を行う。スーパーバイザーまたはグループリーダー、あるいは歯科技工士の指示に従って業務を行う。
EXPERIENCE/QUALIFICATION
必要な経験・資格について
- Experience in creating documents and sending emails using a PC.
- Experience with CAD software is a plus.
- If there is no experience using a PC, having a dental hygienist qualification and the necessary dental knowledge and clinical experience for the job is required.
- 0-2 years of directly related experience.
- パソコンを使用した文書作成やメール配信の経験
- CADソフト使用経験があれば尚良し
- パソコンの使用経験がない場合は、歯科衛生士の資格を有し、業務に必要な歯科知識や臨床経験を持っていること
- 0～2年の関連した業務経験
LANGUAGE
言語
- Required: Japanese (reading, writing, speaking)
- English reading, writing, and speaking skills are a plus.
- 【必須】日本語（読み書き、会話）
- 英語の読み書き・会話ができれば尚良
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Working hours in accordance with the company’s employment regulations: 9:00 AM to 5:45 PM (1-hour lunch break or 45-minute lunch break plus a 15-minute afternoon break)
- 会社の就業規則に則る勤務時間：9:00～17:45（1時間のお昼休憩または45分のお昼休憩＋15分の午後休憩）
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
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Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
