The individual in this position will be responsible for preparing the Invisalign virtual set ups from start to finish for treatments submitted to Align Technology from the customers.
カスタマー（歯科医師）からの指示に基づき、CADシステムを使用して、歯科矯正器具（クリアアライナー）を用いた治療計画を作成する。
ESSENTIAL DUTIES AND RESPONSIBILITIES
コア業務について
- The employee will be trained and must work on all the steps of the process, from the preparation of the virtual impressions, the treatment set up and the gingiva adjustment.
- 当社が提供する研修を通して学んだ知識・経験を用いて、ソフトウェア上で印象データ、配列、歯肉の調整を行う。
- All of these operations will be done by using the Align proprietary SW Treat, in addition to the submitting doctor’s prescription and the Align internal treatment protocols.
- 上記作業は、歯科医師の指示および当社の治療プロトコルに基づき、当社独自のTreatソフトウェアツールを用いて実施する。
- Update and complete cases, such as complaint follow ups, reassigned cases.
- 症例の修正、提出を行う。クレームのフォローアップ、割り当てられた症例を担当する。
- Propose ideas for procedures and processes to promote improved service and customer satisfaction and overall department improvements.
- サービスおよび顧客満足度向上のために、手順やプロセスに改善点が見つかれば改善案を提案する。
- The employee must show strong ability to understand orthodontic clinical concepts and have computer literacy.
- 矯正・臨床的な知識への理解、PCを使いこなす。
- It is expected that the employee works with high quality and in an efficient manner.
- 品質を担保しながら効率的に業務を進める。
- It is expected that the employee follows production requirements from their supervisors including RTT Lead in a timely manner.
- スーパーバイザーまたはグループリーダーからの指示に従って適宜対応する
Additional Responsibilities:
その他の業務について
- Performance metrics including, but not limited to, volume handled, average handle time and quality.
- 対応症例数、平均の応時間、対応した症例の質などのパフォーマンス指標を満たすように業務を進める。
- The employee may be identified to work on process improvements regarding quality, time and cost reduction.
- 品質、時間、コスト削減に関してのプロセス改善案を出す。
- Actively participation and expectation to comply with all goals and objectives set for the team.
- チームごとに設定されたゴールや目標を達成できるように積極的に業務に取り組む。
- Proactive participation to achieve the company’s Goals and Objectives.
- 当社の目指す目標やゴールを理解し、達成できるように積極的に業務に取り組む。
Expertise:
専門知識・スキルについて
- Applies acquired job skills and company policies and procedures to complete assigned tasks
- 研修や実務を通じて取得したソフトウェアの技術や業務経験を用い、会社方針・手順に従って業務を遂行する。
- Meets the requirements of production standard in terms of quantity, quality & customer compliance
- 設定された基準（症例数・品質・顧客へのコンプライアンス）を満たすように業務を遂行する。
Supervision
業務指示について
- Normally follows established procedures on routine work requires instructions only on new assignments; Works under close supervision
- あらかじめ定められた手順に従って業務を行い、新しいアサインメントに対しては指示を求める。スーパーバイザーまたはグループリーダーの指示に従って業務を行う。
EXPERIENCE/QUALIFICATION
必要な経験・資格について
- The Japan Dental Technician License
- 【必須】歯科技工士資格
WORK HOURS
就業時間について
- Follow work rules specified by the Company
- 会社の就業規則に則る勤務時間：9:00～17:45（1時間のお昼休憩または45分のお昼休憩＋15分の午後休憩）※但し、現在は新型コロナへの対応のため、8:00-16:45（終了時期未定）
LANGUAGE
- Native level fluency in Japanese
- 【必須】日本語（読み書き、会話）
- 英語の読み書き・会話ができれば尚良い
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
