About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.
About the role
To assist the Credit Manager in maintaining proper credit procedures throughout the hotel in accordance with both local and Four Seasons Hotels Limited policies and procedures.
What you will do
People Functions
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Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
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Comply with Four Seasons’ Work Rules and Standards of Conduct as set forth in EmPact.
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Conduct self in a professional manner at all times to reflect the high standards of Four Seasons Hotels.
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Assist in other areas of the Accounting office as needed.
Product Functions
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Print, prepare and mail statements for outstanding C/L accounts at least twice per week.
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Answer guest and credit card inquiries concerning accounts including the documentation and preparation of adjustments if necessary on a timely basis.
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Prepare and maintain complete, accurate and organized records for all outstanding accounts as directed by the Credit Manager.
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Ensure all Travel Agent payments are properly reviewed/verified, audited and all Travel Agents have valid IATA number (or equivalent) and ensure that payments are not made for non-commissionable transactions and the Travel Agent is eligible to receive payment.
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Review group and catering contracts, establish understanding of billing arrangements and follow up on deposits and prepayments.
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Assist the Income Auditor, if necessary, in reconciling the City Ledger totals.
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Assist the Credit Manager in the performance of his/her other duties as requested including the following:
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Obtaining credit references
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Collection of outstanding accounts
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Attending pre & post conference meetings with meeting planners.
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Attend and record minutes at credit meetings
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Perform any additional duties as assigned by the Director of Finance, Assistant Director of Finance or Credit Manager
Profit Functions
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Collect payments to City Ledger Accounts daily.
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Communicate promptly with the Credit Manager on any discrepancies in billing payments and other potential problems.
Competencies:
Key Behavioural Competencies
Technical Skills and Knowledge
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Excellent written and verbal communication skills to prepare and deliver reports
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Apply an ethical approach to the outcome of situations
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Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel’s/Resort’s objectives
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Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
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Work in a safe, prudent and organized manner
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Demonstrate the ability to multi-task
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Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relates to Credit and Accounts Receivable. Working knowledge is generally learned on-the-job or through a series of professional certifications
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Require knowledge of and the ability to operate computer equipment, Microsoft Office Suite software, Opera and F&B POS systems
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Ability to read, write and speak English
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Require a flexible schedule in order to accomplish all major responsibilities and tasks.
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Ability to operate fax, scanner, copier, telephone, adding machine, calculator
What you bring
High School/College education or equivalent experience
Minimum three to 12 months experience in related position with Four Seasons or other organization
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- 50％F&B outlet discount for other Four Seasons Hotel in Japan.
- Complimentary Employee Meals
- Social insurance
- Define contribution benefit
- Yearly health checks up
Schedule & Hours:
- 40 working hours per week.
- 10 days off every month except February （9 days）
