About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World’s 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.
About the role
To provide support and administrative expertise to the People and Culture Department and respond to employee enquiries in an efficient, courteous and professional manner to achieve maximum employee, applicant or vendor satisfaction while complying with all Four Seasons Hotels & Resorts’ policies and procedures.
What you will do
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Builds and maintains excellent relationships with all vendors.
Assists management and line employees with any concerns or questions.
Assist in other areas of the department as needed.
Product Functions
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Perform daily administrative duties such as filing, copying, faxing, emails and answering all telephone enquiries according to the Four Seasons Hotels & Resorts standards.
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Assist the People and Culture Manager with the recruitment process including responding to applications and resumes, checking references and processing new hire paperwork for all employees.
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Maintain and update all employee records into the Workday.
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Maintain confidential information in the department including conversations, personal information and medical files of all employees.
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Administers and update employee medical and benefits plan for all new hires, transfers or promotions.
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Organizing annual event, such as Health Check-up, Influenza Flu Shot, etc.
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Provides assistance relating to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and townhall meetings.
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Effectively communicates with employees regarding all People and Culture related and Hotel information through a variety of different methods including bulletin boards, employee handouts and mailings.
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Ensure the timely receipt from the People & Culture internal mailbox and post all outgoing Human Resources mail.
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Ensure that all employee areas including cafeteria and locker room are clean and well maintained.
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Ensures that all service awards are tracked, prepared and presented in a timely manner.
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Perform any additional duties as assigned by the People and Culture Manager.
What you bring
Excellent written and verbal communication skills to prepare and deliver reports
Apply an ethical approach to the outcome of situations
Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel’s/Resort’s objectives
Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
Demonstrate the ability to multi-task
Work in a safe, prudent and organized manner.
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- 50％F&B outlet discount for other Four Seasons Hotel in Japan.
- Complimentary Employee Meals
- Social insurance
- Define contribution benefit
- Yearly health checks up
Schedule & Hours:
- 40 working hours per week.
- 10 days off every month except February （9 days）
- Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.
