仕事内容:
- Welcome guests and perform check-in and check-out procedures
- Provide friendly and professional customer service to domestic and international guests
- Monitor and respond to guest inquiries, requests, and messages through OTA platforms and the Property Management System (PMS)
- Confirm daily reservations, arrivals, departures, and room availability
- Coordinate with housekeeping staff regarding next-day check-outs, room cleaning schedules, and room status updates
- Regularly verify inventory and operational supplies in coordination with management
- Assist guests with local information, transportation arrangements, and recommendations
- Handle phone calls, emails, and online inquiries
- Report guest feedback, incidents, and operational issues to management
- Ensure the front desk and common areas are maintained in a clean and organized condition
- Support daily hotel operations and perform other related duties as assigned
アピールポイント:
- Join a newly opened boutique hotel in Asakusa with a small and international team
- Fixed Monday-Friday schedule (13:00-22:00) with weekends off
- Opportunity to work directly with management and contribute to the growth of a new hospitality brand
- Frequent interaction with international guests and use of foreign language skills
- Friendly and supportive work environment where employee ideas and feedback are valued
- No overnight shifts and no overtime
- Social insurance, employment insurance, workers' compensation insurance, and employees' pension provided
求める人材:
[Required Skills]
- Business-level English communication skills
- Business-level Japanese communication skills
- Basic computer skills (Email, Microsoft Office, OTA platforms, PMS systems)
- Ability to provide professional customer service and hospitality
[Preferred Qualifications]
- Previous hotel front desk or hospitality industry experience
- Experience using hotel PMS systems and OTA platforms
- Experience assisting international guests
- Additional foreign language skills are welcome
勤務時間・曜日:
Wednesday to Sunday 17:00-26:00, one hour lunch break
Monday and tuesday (maybe change)
National Holidays are working days
休暇・休日:
- Fixed schedule: Monday to Friday
- Working hours: 13:00 - 22:00 (1-hour break)
- Saturdays and Sundays are regular days off
- National holidays are working days
- Paid annual leave provided in accordance with Japanese labor law
アクセス:
- Tawaramachi Station (Tokyo Metro Ginza Line) – approximately 5 minutes on foot
- Asakusa Station (Tsukuba Express) – approximately 5 minutes on foot
- Convenient access from multiple train lines
- Transportation expenses provided in accordance with company policy
給与:
- Commuter transportation allowance provided (up to ¥25,000 per month)
その他:
雇用形態: 契約社員
給与: 280,000円 - 320,000円 月給
平均所定労働時間（1か月当たり）: 168時間
