4件の東京都でのunity technology japanのおすすめの求人

Customer Service Representative (Wholesale & DTC)
L A B Golf Company LLC —港区
- 営業経験
- 顧客対応
- ERPシステム
Executive Assistant and Office Manager
L A B Golf Company LLC —港区
- 二か国語
- Microsoft Office
- 大卒
Senior Director, Portfolio Management GIS (消化器内視鏡ソリューション)
オリンパス株式会社 —八王子市石川町
- 管理職・マネジメント経験
- 英語
- 修士号
- 有給休暇あり
Director Corporate Communications & Brand, Global
オリンパス株式会社 —八王子市石川町
- 二か国語
- 管理職・マネジメント経験
- 英語
- 持ち株会制度あり
- 有給休暇あり

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Customer Service Representative (Wholesale & DTC)

L A B Golf Company LLC
港区

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求人の詳細

資格とスキル

営業サポート経験
営業経験
顧客対応
ERPシステム
NetSuite
日本語
Unity

仕事内容の詳細

The Customer Service Representative (CSR) is the primary internal point of contact for both our B2B wholesale accounts and our Direct-to-Consumer (DTC) online customers. This is a high-responsibility operational role focused on the "Quote-to-Cash" process across multiple channels. You will ensure that every order—whether a bulk shipment for a national retailer or a single custom putter for an individual golfer—is processed accurately, invoiced correctly, and delivered with excellence.

Key Responsibilities

1. Multi-Channel Order Management

Wholesale (B2B): Input and manage bulk orders for major accounts (e.g., Alpen, Xebio, etc.) in NetSuite. Coordinate with the SCM Manager on inventory availability and delivery timelines.
DTC (B2C): Oversee the flow of individual orders from the ecommerce platform into NetSuite. Verify shipping addresses and ensure "pickandpack" instructions for the 3PL are accurate for individual home delivery.
Invoicing: Issue "Qualified Invoices" for B2B accounts and ensure digital receipts/invoices are correctly generated for DTC consumers in compliance with Japanese tax laws.

2. Frontline Account and Consumer Support

B2B Support: Answer retailer inquiries regarding product specs, realtime stock levels, and dealer pricing.
DTC Support: Provide premium support to individual golfers via email, phone, or chat. Handle questions about order status, custom specs, and delivery ETAs.
Returns and Warranties: Manage the endtoend return process for both channels. For DTC, this includes coordinating consumer exchanges and "satisfaction guarantee" claims.

3. Conflict Resolution and Reputation Management

Complaint Handling: Act as the first line of defense for all complaints. Use a "serviceminded" approach to smooth over shipping delays or product issues before they escalate.
Master Data Support: Support the SCM Manager by flagging errors in customer records, shipping data, or product descriptions in NetSuite.

Qualifications and Requirements

Experience: Minimum 3 years in B2B/B2C Customer Service or Sales Support. Experience in the premium golf or luxury consumer goods industry is highly preferred.
Technical: NetSuite (ERP) experience is highly valued. Familiarity with ecommerce platforms (e.g., Shopify) is a plus.
Language: Nativelevel Japanese (written and spoken) is mandatory. Ability to maintain a professional, polite, and serviceoriented tone at all times.
Soft Skills:

Emotional Intelligence: Ability to de-escalate "angry" calls from either a retail buyer or a consumer.

Meticulousness: Precision in entering custom putter specs (length, lie angle, grip choice) is critical to prevent costly errors.

Proactive: High-energy and positive attitude; willing to coordinate across departments to solve a customer's problem.

Working Conditions and Compensation

Standard Hours: Monday Friday, Standard Business Hours.
Location: Tokyo (Officebased).
Social Insurance: Fully covered in compliance with Japan Labor Law.
Commuting Allowance: Provided (subject to company cap).
Compensation: Competitive base salary plus performance bonus tied to Individual and Company KPI’s.

About L A B Golf Company LLC

At L.A.B. Golf, we're passionate about revolutionizing golf with precision-engineered putters. Our patented Lie Angle Balance (L.A.B.) technology ensures unmatched consistency and accuracy, earning the trust of golfers worldwide. Why Join Us? INNOVATION: Be part of projects that shape golf's future. COLLABORATIVE ENVIRONMENT: We value every team member's voice. COMMITMENT TO EXCELLENCE: High standards in everything we do. GROWTH OPPORTUNITIES: Numerous career development paths. PASSION FOR GOLF: Join a team that shares your enthusiasm for the game. OUR VALUES LOVE: Fostering a supportive and caring environment. UNITY: Power of collaboration and teamwork. CURIOSITY: Embracing creativity and continuous learning. Join L.A.B. Golf and help golfers everywhere play their best game!

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東京都の求人 unity technology japan 件

Customer Service Representative (Wholesale & DTC)

Executive Assistant and Office Manager

Senior Director, Portfolio Management GIS (消化器内視鏡ソリューション)

Director Corporate Communications & Brand, Global

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東京都 の求人 unity technology japan 件

Executive Assistant and Office Manager

Senior Director, Portfolio Management GIS (消化器内視鏡ソリューション)

Director Corporate Communications & Brand, Global

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東京都でのunity technology japanの新着求人をメールで受け取る

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Key Responsibilities

Qualifications and Requirements

Working Conditions and Compensation

About L A B Golf Company LLC

東京都の求人 unity technology japan 件