Meet the Team
The Customer Experience (CX) team is a group of extraordinary technical guides dedicated to delivering a best-in-class customer experience. We tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success. Our team is global, cross-functional, and highly collaborative, blending deep security expertise with a passion for innovation. We are excited by the opportunity to drive technology transitions and see our work directly impact global financial results and customer satisfaction. It is a fast-paced, rewarding environment where your technical skills shape the future of enterprise and service provider security.
Your Impact
Lead and drive technology design, implementation, and optimization to accelerate critical customer outcomes and translate business requirements into robust security architectures. Act as a technical focal point for cross-functional teams to ensure accurate and rapid resolution of major customer problems across diverse security domains. Mentor junior engineers and curate best practices to improve team efficiency and technical capabilities. Partner with clients in a consultative manner to address security challenges, demonstrate ROI, and ensure compliance with industry regulatory guidelines. Create and deliver technical documentation, training, and digital intellectual capital to facilitate knowledge transfer and drive customer technology transitions.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Engineering, or an equivalent field.
- 8–10 years of professional experience in software development, systems architecture, or security service delivery.
- Expertise in one or more Cisco Security products/solutions (e.g., NGFW, AAA, Cisco ISE, Content Security, Cloud Security, Endpoint Security, SIEM).
- Deep understanding of the Security portfolio for enterprise and service provider networks, including cloud computing (AWS, Azure, Google).
- Proven experience in customer-facing roles, including presales and/or service delivery.
Preferred Qualifications
- Advanced degree (Master’s/PhD) in a relevant technical field.
- Professional Security certifications (e.g., CCIE-Security, CCNP Security).
- Strong knowledge of software programmability, automation, orchestration, and virtualization.
- Exceptional consultative skills with the ability to establish relationships with stakeholders at the manager level and above.
- Proven ability to mentor junior team members and lead multi-disciplinary, high-visibility strategic projects.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
