JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Primary Responsibilities
The Facility Manager is responsible for the comprehensive management of the Client site, ensuring operational excellence and client satisfaction through strategic oversight and team leadership.
Key Accountabilities
Site Operations & Governance
Manage all aspects of the Client site, operations, ensuring service delivery aligns with contractual obligations and organizational standards
Provide regular reporting to the Region on site performance, challenges, and strategic initiatives
Oversee SLA management and conduct monthly performance reviews to ensure service level targets are consistently met
Financial Management
Maintain full financial accountability for the site
Monitor budget performance and implement cost optimization strategies while maintaining service quality
Prepare financial forecasts and variance analyses for regional leadership
Vendor & Service Quality Management
Lead vendor management activities, including performance evaluation, contract compliance, and cost negotiations
Ensure vendor service quality meets established standards through regular assessments and improvement initiatives
Drive continuous improvement in vendor relationships and service delivery outcomes
Client Relationship Management
Build and maintain strong collaborative relationships with clients, serving as the primary point of contact for site-related matters
Demonstrate a client-centric approach that prioritizes partnership over rigid adherence to contractual boundaries
Proactively identify client needs and develop responsive solutions that enhance satisfaction
Integrated Facilities Management (IFM)
Oversee all IFM operations within the designated area, ensuring seamless coordination across service lines
Accurately assess requirements and translate them into actionable proposals, plans, and execution strategies
Ensure compliance with Health, Safety, and Environment (HSE) standards and actively participate in 5S initiatives
People Management
Lead, develop, and mentor team members within the account structure
Foster a culture of accountability, collaboration, and continuous learning
Conduct performance management and succession planning activities
Required Qualifications & Competencies
Leadership & Problem-Solving
Demonstrated leadership ability with a proactive approach to identifying and resolving operational challenges
Strong collaborative skills with the ability to mobilize cross-functional teams toward common objectives
Financial Acumen
Keen awareness of financial performance metrics with the ability to develop sustainable profit generation strategies
Experience managing complex budgets and delivering results within financial constraints
Vendor Management Expertise
Proven ability to effectively manage vendor relationships, balancing quality requirements with cost considerations
Strong negotiation and contract management skills
Client Service Excellence
Professional judgment and discretion in client interactions, with the flexibility to prioritize client needs appropriately
Commitment to delivering exceptional service that exceeds client expectations
Communication Skills
Professional proficiency in English for both written and verbal communication
Ability to communicate effectively with diverse stakeholders at all organizational levels
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
