6件のengineer field it supportのおすすめの求人

Team Lead Field Services
AVASO Technology Solutions —横浜市
- 年俸 600万円以上
- IT経験
- コミュニケーションスキル
クイック応募
7日前
Professional Service Senior Consultant
Palo Alto Networks —千代田区
- Microsoft Access
- Windows
- Linux
Logistics SE
リーチェクスト株式会社 —東京都 23区
- 管理職・マネジメント経験
- 英語
- IT経験
クイック応募
《Tokyo》Consultant /GLOBIS Corporate Solution Div(Professional)
株式会社グロービス —千代田区二番町
- 管理職・マネジメント経験
- 営業経験
- 修士号
Professional Service Staff Consultant
Palo Alto Networks —千代田区
- Microsoft Access
- Windows
- Linux
Senior Solution Sales Executive - CRM & Industry Workflows
ServiceNow —千代田区有楽町
- 一部在宅
- CRMソフトウェア
- 営業経験
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Team Lead Field Services

AVASO Technology Solutions
横浜市

クイック応募

求人の詳細

正社員
年俸 600万円以上
7日前

資格とスキル

日本語
IT経験
コミュニケーションスキル

仕事内容の詳細

仕事内容:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide.

勤務時間・曜日:

The Team Lead – Field Services is responsible for managing end-to-end field support operations across an assigned zone in Japan while also supporting hands-on ticket execution when required. The role will lead field technicians, manage customer escalations, ensure SLA achievement, optimize engineer deployment, and maintain excellent service standards across multiple customer locations.

Key Responsibilities

Zone Operations Management

Manage day-to-day field service operations across assigned cities/sites within Japan.
Ensure smooth delivery of incidents, service requests, IMAC, break-fix, and project activities.
Plan technician coverage based on geography, demand, and SLA commitments.
Monitor ticket queues, dispatch efficiency, and backlog management.

Team Leadership

Lead and manage field technicians/engineers within the assigned zone.
Conduct daily reviews, team briefings, coaching sessions, and performance management.
Ensure technician readiness, attendance discipline, grooming, and productivity.
Support hiring, onboarding, and technical training.

Hands-on Ticket Execution

Personally support high-priority, VIP, escalated, or ageing tickets as needed.
Provide on-site technical support during peak demand or resource shortage situations.
Ensure quality ticket notes, documentation, and closure updates in ticketing tools.

Customer & Client Management

Build strong relationships with customer site contacts and key stakeholders.
Handle service escalations and ensure timely resolution.
Participate in operational reviews and governance meetings.
Maintain high CSAT and professional service standards.

KPI & Performance Management

Drive SLA compliance, utilisation, productivity, and first-time fix targets.
Publish daily/weekly/monthly zone performance reports.
Analyze recurring issues and implement corrective actions.

Compliance & Governance

Ensure adherence to company processes, local labour laws, safety standards, and customer policies.
Maintain audit readiness, asset controls, and documentation compliance.

Continuous Improvement

Improve dispatch models, route planning, technician productivity, and service quality.
Identify automation and cost optimisation opportunities.

Required Skills

Strong leadership and field operations management
Hands-on desktop / IT infrastructure support knowledge
Multi-site dispatch and resource planning
Customer escalation handling
Reporting & data analysis
Strong communication skills in Japanese and English preferred

その他:

Job Type: Full-time

Pay: From 6,000,000円 per year

Average number of scheduled working hours (monthly): 40 hour(s)

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engineer field it support 件

Team Lead Field Services

Professional Service Senior Consultant

Logistics SE

《Tokyo》Consultant /GLOBIS Corporate Solution Div(Professional)

Professional Service Staff Consultant

Senior Solution Sales Executive - CRM & Industry Workflows

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