Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
ServiceNow is looking for a Global Account Solution Consultant to focus on the all global opportunity for specified Global Account in multiple Industry and establish relationships with customers and prospects in that account for the global market.
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting AI Platform, Technology Workflow, Employee Workflow, Customer Workflow Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
The focus will be on the global business for specified Global Accounts in multiple industry where ServiceNow is launching vertical solutions that strengthen our value proposition.
Role Expectations:
· Orchestrate and lead the core and global internal technical resources in the execution of the global account plan including technical strategies and solutions.
· Build credibility and trust with the customer’s technical leadership (e.g.CTO,CIO).
· Expert in the customer’s business, industry and global operations in order to support the technical strategy and execution.
· Ensure sharing and collaboration for opportunities, innovations and adoption to support technical pipeline development and account growth.
· Supports adoption, usage and optimization of ServiceNow licenses within the global account in order to deliver the greatest value and secure “stickiness”.
Responsibilities:
· Engage with customer executives to identify business pain points and opportunities and translate those into technology solutions.
· Drive development of the technical aspects of the global account planning collaboration with geo-based teams.
· Interlock with geo SC managers to manage account resource alignment, coverage and priorities.
· Lead, maintain and monitor global technical documentation and communication channels to ensure “everything is connected”.
· Cultivate geo-based SC resources and monitor performance.
Qualifications
To be successful in this role you have:
· 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
· Strong Pre-sales experience, ITSM & ITOM experience would be advantageous (Tool or business process).
· Experience selling into and/or working with Telecom carriers a strong preference.
· Mastery of the Sales process and trusted advisor for account representative
· Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
· Exceptional communication and presentation skills to include technical and business concepts.
· Understanding of and experience selling to enterprise IT architecture.
· Experience working collaboratively with product management, product marketing, partners, and professional services.
· Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organization.
· Background in ITIL, Service Management, Asset Management, IT Management, IT Operations Management.
· A high degree of passion, energy, and drive
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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