The Associate Director, PACOM Training & Advising offers an exciting opportunity to provide strategic leadership across Embry-Riddle Aeronautical University’s PACOM region while directly contributing to student success and staff development. This role is ideal for a collaborative leader who enjoys developing people, strengthening operations, and creating consistent, high-quality student support experiences across a geographically diverse region.
The Associate Director will have the opportunity to shape and enhance training and onboarding programs, including innovative Canvas-based learning experiences, while coaching and mentoring staff to strengthen their advising and operational capabilities. The position will also play a key role in identifying opportunities for process improvement, using data and feedback to evaluate training effectiveness, and implementing solutions that improve team performance and operational efficiency.
This role provides significant cross-functional exposure and the opportunity to build strong partnerships with advising, financial aid, academic departments, military education partners, and other University stakeholders. As a subject matter expert in academic policies, military tuition assistance, and regional advising practices, the Associate Director will help ensure PACOM operations remain aligned with University standards and evolving student needs.
The Associate Director will also contribute to major regional initiatives, including PACOM graduation activities, compliance efforts, and campus operational improvements. This is an opportunity for a visible, student-centered leader to make a meaningful impact by empowering staff, strengthening collaboration, and advancing a culture of continuous improvement across the PACOM region.
Key Responsibilities
Lead training and professional development for PACOM staff, including onboarding, coaching, mentoring, and needs-based training programs.
Develop and maintain training resources, including Canvas courses, presentations, and procedural documentation aligned with University policies and systems.
Evaluate training effectiveness using performance data, staff feedback, and other metrics to identify opportunities for continuous improvement.
Build strong stakeholder partnerships with advising, financial aid, academic departments, military education offices, and other internal and external partners.
Serve as a subject matter expert on academic policies, procedures, Curriculum Standards, and Air Force and Army tuition assistance processes.
Address complex inquiries and escalations, providing timely, solutions-focused guidance to staff and stakeholders.
Improve regional operations by identifying process efficiencies, streamlining workflows, and strengthening coordination across PACOM campuses.
Collaborate on major regional initiatives, including the planning and execution of the PACOM graduation ceremony.
Support compliance and accreditation efforts, ensuring campus operations align with University policies, regulatory requirements, and applicable standards.
Promote a student-centered culture through staff development, collaboration, mentorship, and continuous operational improvement
For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.
Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.
Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.
Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.
Required Education
Required Experience
3–5 years of relevant experience in higher education, student services, advising, training, operations, or a related field.
Required Skills, Knowledge & Abilities
Familiarity with Embry-Riddle Aeronautical University operations, policies, and procedures.
Strong analytical, organizational, and problem-solving skills.
Demonstrated knowledge of information systems and the ability to learn and apply new technologies.
Proficiency with Microsoft Office applications, including Access, Excel, PowerPoint, Word, Outlook/Email, and Internet-based tools.
Ability to design, develop, and deliver effective training programs for diverse audiences.
Strong communication and presentation skills, with the ability to explain complex information clearly.
Ability to collaborate effectively with cross-functional teams and stakeholders.
Demonstrated ability to identify operational needs, recommend improvements, and implement solutions that enhance efficiency and effectiveness
To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311964. Please attach all relevant materials to your application when you apply online. Complete submissions include:
Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.
Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact [email protected] and should not reach out to hiring managers or staff.
