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Technical Support Engineer
ジェネテック・ジャパン株式会社 —新宿区
- 年収 700万円 ~ 850万円
- CRMソフトウェア
- Microsoft Access
- 顧客対応
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Technical Support Engineer

ジェネテック・ジャパン株式会社
新宿区

クイック応募

求人の詳細

正社員
年収 700万円 ~ 850万円

資格とスキル

CRMソフトウェア
TCP
Microsoft Access
オペレーティングシステム
IIS
Visual Basic
顧客対応
CCNA
C#
Microsoft SQL Server
英語
Windows
テクニカルサポート
データベース経験
SQL
コンピュータハードウェア
仮想化
SAN
VMware
TCP/IP
PowerShell
Active Directory

仕事内容の詳細

Technical Support Engineer

採用企業

ジェネテック・ジャパン株式会社

勤務地

東京都 23区, 新宿区

雇用形態

正社員

給与

700万円 ~ 850万円

募集要項

At Genetec, we believe that everyone’s voice deserves to be heard, and we are committed to fostering an environment where our team members can learn and grow in their roles to maximize their potential.
As a Technical Support Engineer, you will be a vital part of our family of over 2000 diverse individuals who are passionate about technology and innovation. Our team is not afraid to experiment with new ideas, embracing the possibility of failure as a step toward success. We take pride in our collaborative culture and the privilege of working with some of the coolest, smartest, and nicest people in the industry.
For over a decade, Genetec has been recognized as one of Montreal’s Top Employers, highlighting our dedication to employee satisfaction and professional development. In this role, you will provide
exceptional technical support to our clients, ensuring they have the best experience with our
products and services. Join us in making a difference and be part of a team that thrives on teamwork and mutual respect, where your contributions will be valued, and your potential will be fully realized.

The team:
The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Tokyo Japan and will report to the Sales Engineer Manager.

What your day will look like:

Provide technical support to customers via phone, email, and chat.
Use software tools to diagnose and solve complex issues and service outages
Resolve problems in compliance with established processes
Ensure timely escalation of critical customer related issues through proper channels
Ensure timely resolution of customer issues
Collaborate with other Technical Support specialists and R&D engineers
Develop and maintain a strong relationship with new and existing customers
Develop and maintain an extensive working knowledge of Genetec's solutions
Contribute to the evolution of our software and Support processes
Participate in the elaboration of technical documentation and knowledge base article
Properly document issues encountered in the field in the Genetec trouble ticket system and
customer relationship management (CRM) tool

Field Support:

Perform installation, audit, assessment, maintenance, and technical support of Genetec systems
on customer premises
Provide on-site and off-site professional services to Genetec customers, including proof-of-
concept, on-site technical support, system deployment and commissioning, training, audits, and
status assessments and will act as a general liaison between Genetec and its customers
Define product and functional requirements based on customer feedback and facilitate new
product development work specific to the customer
Provide an open forum for questions regarding strategic plans, best practices, and advice on
upgrades special concerns, and ad-hoc consulting for software implementation, integration,
training, and change requests

応募必要条件

職務経験

3年以上

キャリアレベル

中途経験者レベル

英語レベル

ビジネス会話レベル

日本語レベル

ネイティブ

最終学歴

大学卒：学士号

現在のビザ

日本での就労許可が必要です

スキル・資格

About you:

Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or
equivalent
3-5 years working experience in a related role
Strong analytical and troubleshooting skills in both hardware and software
Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities
Experience in customer service, technical support, and project management
Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the
software
Strong team player while possessing the autonomy to manage his own workload
Experience in physical Security environment
CCNA qualification
Basic verbal and written communication in English
Any other languages will be considered a strong asset
Must possess a valid driver’s license and passport
Capacity to travel up to 35% for field engineering assignments

Technical Requirements:

Excellent administration and troubleshooting knowledge of the various Windows operating
systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
Excellent knowledge of networking principles and IP protocols
Experience with networking equipment configuration and troubleshooting (switches, routers,
etc.)
Experience working with a video security system over IP – CCTV system or Access control.
Experience working with SQL databases
Clear understanding of TCP, IP and UDP protocol stack
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
Understanding of server virtualization concepts

Great if you have:

Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies
Microsoft SQL Service administration experience
MCSE, SQL Server, VMware, or similar technical professional certifications
Deployment and troubleshooting of security systems such as:
CCTV (IP cameras and encoders, video matrices, DVRs, etc.)
Access control systems (administration of software, reader, controller, wiring, etc.)
License plate recognition system and concepts

勤務地

東京都 23区, 新宿区

労働条件

雇用形態正社員給与700万円 ~ 850万円

募集について

本求人は転職サイトCareerCross（キャリアクロス）がIndeedへの掲載を行っております。

【求職者の方のお問い合わせについて】

■ 求人内容に関するお問い合わせ
CareerCrossは求人掲載サービスのため、各求人の詳細な職務内容や選考内容につきましては、掲載企業様より直接ご案内いただいております。

ご応募後、企業様から返信があった場合は、CareerCrossサイト内で企業の担当者様と直接やり取りが可能となります。求人内容や選考に関するご質問につきましては、企業様へ直接ご確認ください。

■ CareerCrossのサービスに関するお問い合わせ
CareerCrossのサービス利用方法等に関するお問い合わせにつきましては、以下までご連絡ください。
電話：03-5217-3900
問い合わせフォーム：https://www.careercross.com/suggestion

【CareerCross求人掲載企業様のお問い合わせについて】

Indeedでは求人の掲載停止や内容変更の手続きができません。
大変お手数ですが、該当のご依頼につきましてはCareerCross（当社）までご連絡いただけますと幸いです。
電話番号：03-5217-3900
メール：[email protected]

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Technical Support Engineer

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Technical Support Engineer

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