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Mgr-Front Office I
Marriott International, Inc —大阪市南本町
Sales Promoter (営業提案) - Marketing Executive
Tokyo Marketing & Sales —港区
- Microsoft Outlook
【Capella Kyoto】 Restaurant Supervisor　レストランスーパーバイザー
Capella Hotel Group —京都市小松町
- 英語
- レストラン
Sales Manager(セールス・マネージャー)
Marriott International, Inc —神戸市港島中町
- 営業経験
- 大卒
- IT経験
AsstMgr-Outlet
Marriott International, Inc —大阪市北区梅田
- OJT
2時間前

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Mgr-Front Office I

Marriott International, Inc -
大阪市南本町

今すぐ応募する

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Additional Information
Job Number26081746
Job CategoryRooms & Guest Services Operations
Location2-3-7 Minami-Honmachi, Osaka, Osaka, Japan, 541-0054
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

コートヤード・バイ・マリオットでは、あらゆる場所で旅するお客様のニーズによりよく応えることに情熱を注いでいます。これは、現代のビジネストラベラーのニーズに特化した最初のホテルを作ることとなったきっかけでもあり、また、旅行の目的に関わらず今日のコートヤード・バイ・マリオットでの体験がお客様に活力をもたらす理由でもあります。私たちは、お客様に期待を上回る体験を提供し、小さいながらも野心的なチームの一員であることを楽しみ、常に向上心を忘れず、そしてこれらすべてを楽しみながら行うことに情熱を傾けられる優秀な人材を求めています。

コートヤード・バイ・マリオットの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。

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Mgr-Front Office I

Sales Promoter (営業提案) - Marketing Executive

【Capella Kyoto】 Restaurant Supervisor　レストランスーパーバイザー

Sales Manager(セールス・マネージャー)

AsstMgr-Outlet

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Sales Promoter (営業提案) - Marketing Executive

【Capella Kyoto】 Restaurant Supervisor レストラン スーパーバイザー

Sales Manager(セールス・マネージャー)

AsstMgr-Outlet

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【Capella Kyoto】 Restaurant Supervisor　レストランスーパーバイザー