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Engineer- Field IT Support

Johnson Controls -
渋谷区

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求人の詳細

資格とスキル

二か国語
日本語
Windows
ServiceNow
IT経験

仕事内容の詳細

Overview

We are seeking a proactive and technically skilled Field IT Member to join our Tokyo Head Office team. This role involves hands-on IT support, infrastructure management, and coordination with global teams to ensure seamless operations. The ideal candidate will possess strong bilingual communication skills, a solid technical foundation, and experience in a multinational IT environment.

Roles and Responsibilities

Technical Support & Issue Resolution:
Provide on-site and remote support for hardware, software, and network issues to minimize downtime and ensure business continuity.
Escalation Management:
Act as a point of escalation for end-users and coordinate with global IT teams to resolve complex issues.
Security & Compliance:
Enforce IT security protocols and ensure compliance with data protection regulations and internal policies.
Meeting & Event Support:
Set up and support townhalls and high-profile meetings, including AV equipment and connectivity for senior executives.
Asset Management:
Oversee the lifecycle of IT assets including procurement, deployment, tracking, and disposal of hardware and mobile devices.
Vendor Coordination:
Liaise with external vendors for hardware/software procurement, maintenance contracts, and service delivery.
Invoice Processing:
Manage and process invoices related to IT assets and network services, ensuring accuracy and timely approvals.
Autopilot & Device Staging:
Support Windows Autopilot provisioning and device staging processes to ensure smooth deployment and configuration of endpoints.

Technical Competencies

Hands-on experience preferred; foundational knowledge acceptable in some areas.

Requirements

Language Proficiency:
Native or business-level Japanese and English (spoken and written); JLPT N2 or above.
Technical Knowledge:
Strong understanding of IT infrastructure, networking, and security principles.
Industry Experience:
Familiarity with Japanese business culture and IT regulatory environment.
Work Environment:
Experience in multinational or large-scale IT operations.
Service Management Tools:
Exposure to ServiceNow or similar ITSM platforms is a plus.
Professional Experience:
Minimum 4–5 years in IT operations, infrastructure support, or technical service roles.

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Engineer- Field IT Support

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