20件のsupervisor operationsのおすすめの求人

Supervisor Customer Care
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- Microsoft Access
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- 二か国語
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Technician Mechanical Maintenance
Evonik Industries AG —四日市市
Snowsport Instructor - Experienced (1+ Season Experience) 2026-27
Evergreen Outdoor Center —白馬村北城
クイック応募
Cluster Reservations Agent
Four Seasons —千代田区
Sales Trading Operator
Umicore —神戸市
Recreation Aid (Kennels)
US Commander, Navy Installations Command —厚木市
- アルバイト・パート
- 顧客対応
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Marine Corps Community Services —岩国市
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Arcetyp LLC —横須賀市
- Microsoft Access
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クイック応募
Executive Manager, Human Resources
Octave Intelligence —横浜市
マネージャー研修 - ダイバーシティ東京プラザ, Hollister
Hollister —江東区青海
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- 大卒
- コミュニケーションスキル
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日本タタ・コンサルタンシー・サービシズ株式会社 —豊田市
- 一部在宅
- 英語
- オフィス
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Four Seasons —千代田区
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Marriott International, Inc —港区
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VP, Global Head of Distribution
オリンパス株式会社 —新宿区
- 修士号
- 大卒
(AIG Sonpo) 企業賠償保険シニアアンダーライター
AIG General Insurance Company, Ltd. —港区麻布台
- 英語
- プレゼンテーションスキル
- 大卒
クイック応募

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Supervisor Customer Care

Hilton Grand Vacations -
新宿区

今すぐ応募する

求人の詳細

5時間前

福利厚生

資格とスキル

営業経験
コールセンター経験
日本語
Microsoft Office
コミュニケーションスキル

仕事内容の詳細

The position is expected to contribute to the success of HGV business by approaching the tasks stated below with a high standard, work on optimizing performance and improving the operation of the team while maintaining the brand value based on H.I.L.T.O.N values, maximize the Show-Up rate of timeshare sales presentation by increasing the customer engagement for VIP and Package holders. As a part of Direct Marketing team, focus on optimizing sales & marketing performance and improving operations.

Job Purpose/Mandate

Manage VIP for Japanese and Korean (Vacation Introductory Program) activation, tour booking, fulfillment operation
Manage Japan/Hawaii/Korea package activation, tour booking, fulfillment operation
Manager tour reschedules and cancellations
Handle general inquiries from guests and owners
Work with Orland and Hawaii teams to manage resort and hotel inventories

Team Management

Support to achieve goals for individuals, Activation team and overall Direct Marketing
Predict workload and control the appropriate staffing and work schedule
Conduct call monitoring, coaching, Off-JT and OJT to agents
Create and update tools such as process manuals and talk scripts
Answer questions from the agents and provide the right guidance and feedback
Handle complaints and deal with call escalation as needed
Motivate and encourage agents through positive communication and feedback
Execute action plan and manage KPIs
Manage agents and team schedules
Create and update tools such as WEB form, communication letter, etc., aligning with related departments
Identify and report process issues/opportunities to Manager appropriately
Other duties requested by Management members

Typical KPIs to focus on (subject to change depending on business situation)

Hawaii tour Booking
Customer service level (% Ans Calls, % Abandoned Calls, talk time, etc)
Show-up rate
No-show rate
Cancel rate

Cancel rate

Please list the specific qualifications, years of experience, knowledge, skills and abilities needed for this position

Proven experience as call center supervisor or similar supervisory position more than 1 year
Strong leadership and a team player
Model performance as Call center agent
Excellent customer communication skills in Japanese
Skills for handling difficult complaints and problem-solving ability
Skills to motivate and coach agents with inspiring guidance
Experience of improving productivity through continuous business improvement activities
A results-oriented approach and Stress tolerance
Working knowledge of MS Office suites

Work experience in marketing and sales
Knowledge and experience of timeshare business
Business level of English

Education

Associate's Degree/College Diploma/Cepeg

Same

License/ Certificates

Work permit in Japan

Years of related experience

3-5

5-7

Years of management or supervisory experience

Management or supervisory experience type

Supervisory

Add'l requirements (i.e. % of travel, etc.)

Ability to work a flexible schedule including evenings, holidays, and weekends

今すぐ応募する

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supervisor operations 件

Supervisor Customer Care

FABRIC WORKER NA-05 RFT (LOCAL COMMUTING AREA ONLY)

AsstMgr-Outlet

Pharmacy Technician On Site in Iwakuni, Japan

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Cluster Reservations Agent

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Labor and Delivery RN On Site in Yokosuka, Japan

Executive Manager, Human Resources

マネージャー研修 - ダイバーシティ東京プラザ, Hollister

Automotive Cyber Security Engineer

Guest Service / Concierge Assistant Manager

Assistant Bar Manager (Japanese Speaker)

VP, Global Head of Distribution

(AIG Sonpo) 企業賠償保険シニアアンダーライター

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