Job Title: Cloud Infra Care Lead
City: Yokohama
State/Province: Kanagawa-ken
Posting Start Date: 8/7/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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JD- Cloud Infra Care Engineer 5-10 Years
Job Summary
We are primarily looking for a resource with Japanese Bilingual and prior knowledge in managing cloud network and troubleshooting Openstack/Kubernetes/OpenShift Clouds
Key Responsibilities
Perform Log collection & Analysis, health check and Facilitate troubleshooting sessions between Customer & Global Care. RCA - Resolution Method of Procedure/ Troubleshooting Plan of Action, change implementation, it requires feasibility study, testing, MOP updates and instructing L2 teams to perform the change in the maintenance window.
Reproduction of issues in customer updates and collect additional logs for analysis.
CR implementation approval process by initiating LNI Process.
Technical Sync with local Japan L2 (Live troubleshooting jointly with help of Remote Engr and Japan Eng via RDC)
Communication for Access (Separate chat group between Remote Engr and Local Engr)
Communication with CCTL in access approval workflow
Japanese Translation of MOP& RCA
Change Implementation (RDC as needed)
Post validation of Logs and System
SF ticket creation and communication with 3LS till closure
For Emergency Cases -remote support for the recovery such as logs analysis, troubleshooting support and handling tickets post recovery.
Technical Skills
Candidate should have end to end understanding of the 4G/5G in Telco Cloud
In-depth knowledge of Cloud, Types of Cloud, Cloud Services
Redhat OpenShift / OpenStack admin certification as mandatory.
Should have good understanding of Compute/Storage / Network, hypervisor, K8s and packet accelerator technologies
Knowledge and exp. in deploying and troubleshooting cloud using Openstack & OpenShift
End to End Cloud Lifecycle Management
Good Knowledge in Virtualization & Good hands-on in Linux
Experience with cloud-native architecture and concepts such as Docker, Containerization, and cloud-native solution deployment.
Prior experience with Products like CBIS/CBAM, NCS etc.
Skills working on challenging technical problems and have a passion for solving problems
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Relevant Experience:
10 years with minimum 8+ years as Cloud Admin
Strong Communication skills - Team handling skills - Analytical skills - Presentation skills."
Mandatory Language Skill - good Bilingual Japanese and English
Mandatory Skills: Telecom 5G Wireless OAM SW .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
