Req ID: 378034
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Senior IT Support Engineer to join our team in Matsumoto-shi, Nagano (JP-20), Japan (JP).
Position Overview:
The VIP support technician is responsible for providing in-person and remote technical support for executives. This role provides white glove support and customer services, to ensure the executives are satisfied with their IT support. This role is responsible for the VIP user experience for the services NTT DATA delivers to them.
Job Family Grade Description
- Provide onsite in person technical support for VIP users, with high level of customer service.
- Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
- Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
- They may make policy recommendations to their managers and be an escalation point for less experienced team members.
- Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets.
- May respond to calls after normal business hours per leader instructions.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
- Interact directly with clients and other internal and external sources to resolve issues.
- Performs advanced trouble-shooting techniques to address complex technical issues.
- Identifies risks and develops solutions for client tasks.
- Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues.
- May distribute workload among team members.
- May prepare documentation to record and track issue resolutions.
- Often provides team leadership and mentoring.
- Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations.
- Provides technical feedback on technical process issues to improve overall service delivery.
- May act as team lead at times and coach team members.
- Travel may be required. (As per NTTD’s travel policy)
- May respond to calls after normal business hours per leader’s instructions.
- This will be a full time Onsite role.
Skills
- Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook.
- Good knowledge of Linux/Unix operating systems may be required.
- Strong knowledge of Windows operating system environment.
- Advanced client service skills.
- A+ desktop or equivalent skillset is required;
- MCP, MCSE, CNE or Network+ certification is preferred.
- The individual must have excellent Japanese communication skills (spoken, reading, and written). Proficiency in English (spoken, reading, and written) is preferred and will be considered an added advantage.
- A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Physical Requirements / Working Conditions
- Ability to physically perform general office requirements. Such as the lifting / movement of assets from one location to another within the same premises or between two different premises. (The person must be physically able to do normal office tasks, including occasionally lifting or moving items that can weigh up to 50 pounds, with support equipment like trolleys, trays etc. )
- Must be able to perform essential responsibilities with or without reasonable accommodation.
- Significant travel including overnight domestic trips may be required.
Typical Years of Experience
- Typically requires 4-6 years’ relevant experience.
Minimum Education and Certifications
- Undergraduate degree or equivalent combination of education and work experience.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
