- Performs order releases, new account set ups, credit investigations, and collection contacts. Provides credit information to customers within specified deadlines
- Provides company credit services via telephone, internet, email, mail, and fax. Meets specified credit department objectives
- Process credit applications requests from customers, perform credit search, offer customers with credit term and limit according to policy and procedure.
- Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and customer accounts reconciliations
- Processes Service Orders
- Submit EDI and portal invoices to customers designated paths.
- Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer-initiated requests
- Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly
- Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts
- Possesses & familiar with working knowledge of company policies, procedures, and systems.
- Understands and correctly works with multiple currencies.
- Ability to spend most of the time on the phone collecting past due invoices
- Ability to clear the credit on accounts
- Recommends accounts for Final Demand Letter and Referrals
- Assist demonstration of daily work to new member during training
- Gratify and astonish customers with service excellence.
- Other duties as assigned.
- PC experience in a Microsoft Windows environment, proficient with internet, email, Microsoft Word, Excel, Outlook, and other software.
- Professional verbal and written communication skills in English and Native language. Additional languages may be required.
Customer Accounts Representative I
Customer Accounts Representative II
- Assist manager members to demonstrate working process during training new data entry staff
- 2+ years working experience required. For internal candidates, experience can be a combination of internal and external experience.
Customer Accounts Representative III
- Assist manager members to demonstrate working process during training new data entry staff
- Make necessary suggestion to assist the improvement of non-efficient processes
- 4+ years working experience required. For internal candidates, experience can be a combination of internal and external experience.
Senior Customer Accounts Representative
- Responds effectively to very demanding inquiries and complaints.
- Demonstrates effective time management skills.
- Well organized and able to prioritize and manage multiple tasks.
- Supports and participates in company total quality process.
- Assist manager to coach and review Data Entry – Customer Accounts works as required.
- Team subject matter expert.
- 6+ years working experience required.
- Internal candidates:
- Experience can be a combination of internal and external experience.
- Minimum Highly Effective performance in current role.
