Job Description
Client Support & Relationship Ownership
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Serve as the primary Customer Success contact for Japanese clients operating overseas or expanding into new international markets and categories.
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Manage day-to-day client communications in both Japanese and English, ensuring seamless and reliable service delivery aligned with client business needs.
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Build and maintain strong relationships with key stakeholders, taking full ownership of client requests from initiation through resolution.
Execution & Value Delivery
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Lead client updates, business reviews, and presentations, effectively communicating data, insights, and performance outcomes related to international markets.
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Translate client priorities into actionable plans, deliverables, and structured follow-ups to drive measurable results.
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Leverage NIQ data, tools, and standardized materials to address client business questions and support strategic decision-making.
Customer Satisfaction & Issue Resolution
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Act as the primary point of contact for all service-related inquiries, including data quality, coverage, and delivery concerns.
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Collaborate with cross-functional and regional teams to ensure timely and accurate issue resolution.
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Provide clear and transparent status updates, serving as a bilingual liaison between Japanese clients and global NIQ teams.
Global & Cross-Market Support
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Support multi-market and international inquiries by gathering and validating information on data availability, definitions, and methodologies across regions.
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Coordinate cross-market requests by defining scope, ownership, and timelines to ensure efficient execution.
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Facilitate client expansion into new markets or categories by connecting them with relevant NIQ expertise and resources.
Platform Adoption & Continuous Improvement
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Drive onboarding and adoption of NIQ platforms and tools by supporting client training, addressing user inquiries, and resolving common usage challenges.
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Utilize digital and AI-driven tools to enhance efficiency in research, material preparation, documentation, and daily client communications.
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Contribute to continuous improvement by documenting processes, sharing knowledge, and enhancing clarity and efficiency in repeat global or cross-market workflows.
Qualifications
Bachelor’s degree or equivalent combination of professional or academic experience.
Background in Customer Success, consulting, analytics, market research, sales support, account management, or related fields; alternatively, a strong interest in building a career in a client-facing, global environment.
Strong communication skills, with the ability to work professionally in both Japanese and English, both verbally and in writing.
Demonstrated interest in supporting Japanese clients with overseas market data, insights, and business expansion initiatives.
Ability to explain complex information in a clear, structured, and logical manner, with a willingness to learn and apply new concepts through training and support.
Hands-on, execution-oriented mindset, with strong organizational skills and the ability to manage multiple priorities while ensuring timely follow-through.
Ability to collaborate effectively with colleagues across diverse cultures, geographies, and time zones; or a strong motivation to develop this capability.
Curious, adaptable, and proactive attitude, with a willingness to learn new datasets, tools, and global ways of working.
Proficiency in Microsoft Office applications, particularly Excel and PowerPoint, for data analysis, reporting, and client presentations.
Comfortable using AI-powered and digital tools to enhance productivity in areas such as research, content drafting, and data summarization; or a strong willingness to develop these skills.
Additional Information
Our Benefits
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Flexible working environment
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Volunteer time off
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LinkedIn Learning
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Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
