Seeing Machines has developed the world’s most advanced human data-driven technology which enhances transport safety by dramatically reducing fatal accidents every day. We’re on a mission to achieve zero transport fatalities.
With at least 1 million cars on the road using our state-of-the-art operator monitoring technology developed by the passionate team at Seeing Machines, we provide real-time protection from distraction and drowsiness-related driving events. Seeing Machines works with many of the world’s leading brands (including General Motors, Mercedes Benz, Qantas, Caterpillar, Toll) across the transport sectors automotive, commercial road transport (Fleet), and aviation.
We are seeking a highly motivated and customer‑centric Account Manager to strengthen our long‑term customer relationships and drive business growth. This role is responsible for managing key accounts, understanding customer needs, coordinating cross‑functional resources, and ensuring the successful adoption and satisfaction of our solutions. The ideal candidate has hands-on familiarity with automotive components, perception algorithms, image processing workflows, and system‑level architectures commonly used in next‑generation vehicle platforms. This hybrid role offers a unique opportunity to combine deep technical expertise with strategic customer engagement, enabling you to influence both the technical solution and the commercial success of complex programs. The successful candidate will be based at our Shinjuku, Tokyo office and report directly to the Director – Automotive Customer Solutions – Asia.
The primary responsibilities of the Senior Account Manager include, but are not limited to:
- Support commercial activities including proposal development, pricing discussions, and contract negotiations.
- Lead contract-specific discussions, including customer negotiations, alignment on commercial terms, and coordination with legal teams to ensure compliance and risk mitigation.
- Prepare, review, and manage contract documentation with clarity, accuracy, and alignment to customer and internal requirements.
- Post-sales support, driving customers to provide accurate and timely awarded business royalty reporting and NRE payments per contract and submit invoices for payments to meet automotive business revenue commitments
- Forecast management, prepare and review customer business forecasts for all current and new opportunities on a Quarterly basis and support yearly budget preparations
- Lead RFQ and RFI responses by accurately understanding and interpreting customer technical requirements.
- Analyze and consolidate requirement specifications, including functional, performance, and hardware‑related constraints.
- Serve as a technical‑aware point of contact, ensuring customer expectations are aligned with engineering capabilities and program constraints.
- Engage in technical discussions related to camera systems, perception features, image processing pipelines, or embedded software workflows.
- Collaborate closely with engineering, platform and program management teams to deliver accurate proposals, estimates, and technical validation content.
- Monitor industry trends in automotive electronics, ADAS/AD, in‑cabin sensing, and camera‑based systems.
- Provide insights on competitor products, customer behavior, platform roadmaps, and market positioning to support strategic decisions.
Qualifications
- Bachelor’s degree in business, Marketing, Engineering, or a related field.
- 5+ years of experience in account management, customer success, technical sales, or related customer-facing roles.
- Proven ability to manage complex, multi‑stakeholder accounts in a technical or solutions-driven industry (e.g., automotive, software).
- Strong communication, negotiation, and interpersonal skills, with the ability to build long-term customer relationships.
- Ability to understand and translate technical requirements into business outcomes.
- Experience in forecasting, pipeline management, and strategic account planning.
- Strong analytical and problem‑solving skills with a customer-first mindset.
- Language Skills: Business-level English and Fluent Japanese
- Understanding of automotive applications and components, including sensors, ECUs, SoCs, and in‑vehicle networking/communications.
- Knowledge of camera‑based applications, including image capture, image processing, vision algorithms, and evaluation/tuning workflows in embedded environments.
- Familiarity with embedded software development concepts such as OS architectures, middleware, inter‑process communication, or real‑time systems.
- Experience with Driver Monitoring Systems (DMS) or Occupant Monitoring Systems (OMS) is a strong plus.
- Ability to communicate effectively with engineering teams, review technical artifacts, and support customer technical discussions.
