Service Delivery Manager
Lenovo —千代田区
- 二か国語
- PMP
- 大卒
Solutions & Services Inside Sales - Config & Deploy
Lenovo —千代田区
- コンピュータサイエンス知識
- 営業経験
- 英語
Senior Field Application Engineer - AI
Advanced Micro Devices, Inc —千代田区
- 大卒
- 機械学習
- Linux
3日前
【IT】System Administrator
野村證券株式会社 —千代田区大手町
- DevOps経験
- Linux
- Python
Senior Lead Software Engineer, Electronic Colo Trading
JPMorganChase —千代田区
- 管理職・マネジメント経験
- Windows
- 大卒
Senior Software Engineer - Engage Studio
Treasure AI —港区麻布台
- コンピュータサイエンス知識
- Java
- SQL
AI Deployment Strategist (Tokyo Based)
Zoom —千代田区
- Azure
- AI
- Python
TECH-ENG-32. Senior Fullstack Engineer(Mico Message)_TokyoDev
株式会社Mico —北区
- 月給 432,832円 ~ 554,913円
- DevOps経験
- データベース経験
- API
PD-2E.Machine Learning Engineer (AI Specialist)
ファーストアカウンティング株式会社 —港区
- 年収 700万円
- オフィス
- Python
Developer - PCB Design
Ericsson —横浜市
- CAD
- スクリプト
Prin IT Business Analyst - Japan
MiniMed —品川区
- CRMソフトウェア
- 営業経験
- Salesforce
Senior Software Engineer, Embedded Android
Unity Technologies GmbH —中央区銀座
- Linux
フロントエンドエンジニア / Software Engineer, Webtech Frontend
スマートニュース株式会社 —渋谷区
- メンテナンス
- 英語
- オフィス
11日前
HCS PNC Service Engineer / Delivery Technician
Lenovo —千代田区
- 管理職・マネジメント経験
- 大卒
- AI
【IT】Business Intelligence Analytics and Reporting Administrator
野村證券株式会社 —江東区豊洲
- Azure
- AWS
- Linux
Technical Lead
株式会社ネックサス —東京都 23区
- 年収 700万円 ~ 1,200万円
- Azure
- 英語
- Java
クイック応募
Freshly / recently graduated Engineer
アシアル株式会社 —文京区
- 月給 19万円以上
- Azure
- Java
- 機械学習
Technical Project Manager
IZUMI NETWORK —東京都 23区
- 年収 900万円 ~ 1,000万円
- 二か国語
- 英語
- Java
クイック応募
Content Business Architect
Adobe —品川区
- 管理職・マネジメント経験
- データベース経験
- JavaScript
Senior Front-End Engineer
株式会社Shippio —港区芝浦
- AWS
- 引っ越し補助あり
- 有給休暇あり
1日前

stack technicalの新着求人をメールで受け取る

アカウントにログインすることにより、SimplyHired本サイトの利用規約、Cookieポリシーおよびプライバシー規約に同意します。

その他の勤務地の求人

stack technical jobs near

東京都でのBusiness Systems Analystの求人

東京都でのSystems Administratorの求人

神奈川県横浜市でのOffice Administratorの求人

東京都でのSenior Software Engineerの求人

神奈川県横浜市西区でのSenior Account Executiveの求人

東京都港区でのProduct Engineerの求人

千葉県八千代市でのSenior Software Engineerの求人

東京都でのUx Ui Designerの求人

大阪府豊中市でのCad Designerの求人

東京都江東区でのGraphic Designerの求人

北海道北見市でのフロントエンドエンジニアの求人

山梨県でのHtml Css Javascript フロントエンドエンジニアの求人

千葉県でのフロントエンドエンジニアの求人

大阪府豊中市での合同会社trygger Deliveryの求人

東京都港区でのAudio Visual Technicianの求人

東京都でのSap Service Delivery Managerの求人

岩手県盛岡市盛岡駅でのホテルメトロポリタン盛岡 New Wingの求人

東京都でのEnglish New Graduateの求人

大阪府大阪市中央区心斎橋駅でのNew オープン予定の求人

東京都港区でのNew Graduateの求人

Service Delivery Manager

Lenovo -
千代田区

今すぐ応募する

求人の詳細

資格とスキル

二か国語
PMP
日本語
大卒
ServiceNow
IT経験

仕事内容の詳細

General Information

Req #

100017425

Career area:

Services

Country/Region:

Japan

State:

Tokyo

City:

Chiyoda-Ku

Date:

Sunday, July 26, 2026

Additional Locations:

Japan

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Position Overview

The Service Delivery Manager (SDM) within the Lenovo Service Management Office (SMO) is a critical, customer-facing leadership role responsible for the end-to-end governance, operational excellence, and financial oversight of Lenovo's lifecycle and managed services. Acting as the primary bridge between client stakeholders, hardware sales, and technical delivery towers, the SMO SDM ensures that complex service agreements are executed seamlessly, contractual Service Level Agreements (SLAs) are met, and continuous service improvement (CSI) is driven systematically. This role is responsible for overseeing operational personnel—including Service Delivery Coordinators (SDCs) and team leads—to maintain high standards of customer experience and scalability.

Key Responsibilities

1. Service Governance & Contract Management

SLA & KPI Accountability: Own overall performance against contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Experience Level Agreements (XLAs).
Operational Governance: Establish, maintain, and lead structured governance cadences, including Weekly Operational Reviews, Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR).
Transition to Steady-State: Lead the formal 'handover' process from transition/PMO to steady-state operations. Review Cost Models and Statements of Work (SOW) to ensure operational readiness and alignment with pricing assumptions.
Risk & Compliance Frameworks: Enforce standard operating procedures (SOPs), RACI charts, and change management logs. Proactively identify, track, and mitigate operational risks and Single Points of Failure (SPOF).

2. Client Relationship & Escalation Management

Trusted Advisor: Serve as the central Single Point of Contact (SPOC) and advocate for enterprise clients, managing executive stakeholder communication and driving customer satisfaction (CSAT).
Incident & Problem Ownership: Take full ownership of the escalation hierarchy for critical incidents. Coordinate rapid-response resolution efforts across internal engineering, third-party vendors, and field services.
Post-Incident Governance: Lead Root Cause Analysis (RCA) investigations and author detailed Post-Incident Reviews (PIRs), translating findings into permanent service remediations.

3. Operational Excellence & Tooling

ITSM Alignment: Oversee day-to-day lifecycle workflows (Incident, Request, Problem, Asset, and Change Management) using corporate ITSM platforms, specifically leveraging ServiceNow for unified visibility and SLA reporting.
Deployments & DaaS Operations: Oversee the operational lifecycle of Device-as-a-Service (DaaS) agreements, handling large-scale hardware deployments, custom software integrations, configuration tasks, and asset tracking.
Digital Innovation: Partner with internal Innovation teams to drive the adoption of modern operational tooling, automation, and digital employee experience (DEX) platforms to reduce cycle times and optimize cost-to-serve.

4. Financial & Resource Management

P&L and Efficiency Management: Monitor and control contract profitability and account P&L. Identify cost-containment opportunities through operational discipline and shared services optimization without compromising quality.
Workforce Oversight: Direct and mentor assigned operational support staff (e.g., SDCs). Manage resource forecasting, capacity tracking, and skills planning to ensure adequate delivery coverage across client accounts.

5. Vendor & compliance Management

Local supplier compliance commitment: commit and follow local supplier compliance at contracting and payment time. Manage supplier governance in monthly base to communicate with suppliers identify issues or concerns.
Vendor performance control: Direct and mentor assigned service scope for suppliers. Manage business forecasting and performance evaluation to ensure total delivery quality.

Key Competencies & Technical Skills

ITIL Framework Expertise: Deep operational understanding of ITIL core processes (Incident, Problem, Change, and Configuration Management).
Enterprise Tooling: High proficiency with ServiceNow (ITSM/SACM modules) and advanced data reporting/analytics.
Stakeholder Management: Exceptional negotiation, conflict resolution, and communication skills, with a proven ability to present complex operational metrics clearly to client executives.
Commercial & Financial Acumen: Strong capability in managing P&L tracking, parsing statements of work, and analyzing commercial cost models.

Qualifications & Experience

Education: Bachelor’s degree in Information Technology, Business Administration, or a related commercial/technical field.
Experience - SDM Framework: Minimum of 5–7 years of experience in IT Service Delivery Management or a closely related Service Management Office (SMO) framework.
Experience - Deployment: Proven experience managing large-scale, multi-site hardware deployments, managed workplace services, or DaaS contracts.
Certifications - ITIL: ITIL Foundation (v3 or v4) is strictly required; ITIL Intermediate/Specialist certifications are highly regarded.
Certifications - Project Management: Project Management certifications (e.g., PMP, PRINCE2, or Agile/Scrum Master) are strongly preferred.
Japanese / English Bilingual

What Makes This Role Exciting and Rewarding

Be part of a pioneering team driving a global B2B Device-as-a-Service (DaaS) subscription business, leading innovation across the industry.
Collaborate with customers across a wide range of industries, gaining exposure to diverse business challenges and opportunities.
Play a key role in building and shaping a fast-growing team during an exciting phase of rapid business expansion.