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Customer Accounts Representative

Mouser Electronics -
港区

今すぐ応募する

求人の詳細

資格とスキル

Microsoft Word
Microsoft Outlook
管理職・マネジメント経験
Windows
データ入力

仕事内容の詳細

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

Performs order releases, new account set ups, credit investigations, and collection contacts. Provides credit information to customers within specified deadlines
Provides company credit services via telephone, internet, email, mail, and fax. Meets specified credit department objectives
Process credit applications requests from customers, perform credit search, offer customers with credit term and limit according to policy and procedure.
Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and customer accounts reconciliations
Processes Service Orders
Submit EDI and portal invoices to customers designated paths.
Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer-initiated requests
Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly
Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts
Possesses & familiar with working knowledge of company policies, procedures, and systems.
Understands and correctly works with multiple currencies.
Ability to spend most of the time on the phone collecting past due invoices
Ability to clear the credit on accounts
Recommends accounts for Final Demand Letter and Referrals
Assist demonstration of daily work to new member during training
Gratify and astonish customers with service excellence.
Other duties as assigned.

SKILLS & CERTIFICATIONS

PC experience in a Microsoft Windows environment, proficient with internet, email, Microsoft Word, Excel, Outlook, and other software.
Professional verbal and written communication skills in English and Native language. Additional languages may be required.

Customer Accounts Representative I

Core Accountabilities

Requirements

Basic Qualifications

Customer Accounts Representative II

Assist manager members to demonstrate working process during training new data entry staff

Requirements

2+ years working experience required. For internal candidates, experience can be a combination of internal and external experience.

Customer Accounts Representative III

Assist manager members to demonstrate working process during training new data entry staff
Make necessary suggestion to assist the improvement of non-efficient processes

Requirements

4+ years working experience required. For internal candidates, experience can be a combination of internal and external experience.

Senior Customer Accounts Representative

Responds effectively to very demanding inquiries and complaints.
Demonstrates effective time management skills.
Well organized and able to prioritize and manage multiple tasks.
Supports and participates in company total quality process.
Assist manager to coach and review Data Entry – Customer Accounts works as required.
Team subject matter expert.

Requirements

6+ years working experience required.
Internal candidates:
- Experience can be a combination of internal and external experience.
- Minimum Highly Effective performance in current role.

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