This role leads and manages the full lifecycle of customer-facing projects and programs across Cisco technologies, from initiation through planning, execution, and closure, ensuring alignment with customer business goals and Cisco's strategic objectives. The position is accountable for the successful execution of projects and programs, including scope, schedule, budget, quality, and customer satisfaction, and provides regular updates to Service Delivery Managers (SDMs) and Customer Experience Managers (CXMs) to ensure transparency and alignment across delivery and customer adoption goals. Responsibilities include managing project-level budget execution, ensuring operational excellence through accurate project reflection in Cisco's systems and tools, overseeing financial forecasting and reporting, and maintaining compliance with delivery governance standards. The role also coordinates with Cisco's vendor management teams to source bids, recommend partner selections, and create statements of work (SOW) and terms and conditions (T), while collaborating with SDMs, who have final accountability for partner selection, SOW approval, and performance. The position operates within industry methodologies such as PMI and Agile, and Cisco's operational processes, ensuring compliance, financial responsibility, and rigorous governance through structured communications, risk and issue management, and stakeholder alignment. Additional duties include maintaining project governance by managing invoicing, payment tracking, and forecasting processes, executing change management strategies to ensure operational discipline and adherence to Cisco's business standards, applying AI and automation tools to streamline planning, reporting, risk detection, and closeout activities, and championing continuous improvement through lessons learned, retrospectives, and knowledge sharing across teams and engagements.
What You’ll Do:
- Typically responsible for end-to-end delivery of medium to large projects or components of programs
- Manages multiple workstreams and ensures alignment with Cisco’s operational processes and reporting standards
- Maintains strong customer relationships and ensures technical and operational alignment across delivery
- Owns project representation in Cisco’s business systems (e.g., financial forecast, partner engagement status)
- Aligns customer requirements to scope and delivery plans, ensuring the right resources are engaged to meet business needs
- Leads solution discussions with customers, connecting business priorities to delivery outcomes
- Tracks customer satisfaction metrics and feedback, supports contract change coordination with SDMs and sales, and helps address escalations and drive adoption
- Integrates multiple dynamic inputs (e.g., customer feedback, project/program metrics) to drive innovation and maximize customer outcomes
- Nurtures ongoing relationships with customers and a range of delivery partners
- Oversees execution of project plans and contract change processes; ensures cross-functional coordination and adherence to operational standards
- Anticipates and mitigates conflicts across workstreams through scenario planning and stakeholder alignment
- Allocates and evaluates resource needs (e.g., training, tools, funding), creates contingency plans (backup allocations and schedule buffers), and proactively manages scope creep
- Provides revenue and cost forecasts using Cisco's financial systems; monitors project-level financials to support delivery margin and forecast accuracy
- Manages partner engagement and governance, including sourcing SOWs, invoice tracking and contract compliance
- Demonstrates working knowledge of multiple engineering/technical domains and provides domain knowledge transfer to junior team members
- Contributes to PM community in a variety of ways, which may include developing scalable project management tools and practices and applying AI technologies (e.g., AI-powered project risk prediction and workflow optimization)
- Tracks and analyzes delivery KPIs (e.g., defect rates, deployment timelines) to identify improvement opportunities
- Proactively proposes optimizations to delivery processes and tooling based on data and feedback
- Strengthens customer relationships and fosters strategic collaboration across projects or programs within CX
- Establishes and leads project governance models, ensuring clarity of roles, success metrics, and KPIs across stakeholders
- Takes single-threaded ownership of complex programs, integrating delivery across projects, programs, or teams as relevant
- Mentors peers and introduces scalable collaboration models to improve consistency and efficiency
Minimum Qualifications:
Bachelors + 7 years of related experience, or
Masters + 4 years of related experience, or
PhD + 1 year of related experience, or
equivalent relevant work experience
PMP and CPMAI expected
Preferred Qualifications:
Technical certification preferred (e.g., CCST Networking, CCST Security, CCNA)
THIS JOB DESCRIPTION DOES NOT APPLY FOR EMPLOYEES IN GERMANY.
本ポジションは、弊社カスタマー・エクスペリエンス・センター(CXC)事業部内のSPおよびエンタープライズ企業ネットワークのプロジェクトマネージメント担当となります。
お客様・パートナー様、社内関連各所と協業してお客様ネットワーク導入、運用等のプロジェクト管理の支援をします。
【職務内容】
・アサインプロジェクトの課題や技術要件の管理
・アサインプロジェクトのスコープ・スケジュール・予算の管理
・アサインプロジェクトの要件の整理と実現方式管理
・アサインプロジェクトのリスク管理
・アサインプロジェクトのステークホルダーとの調整
・アサインプロジェクトのドキュメンテーション作成および管理
・アサインプロジェクトに関連する問い合わせ等のコミュニケーション管理
・お客様・パートナーとの関係構築・維持
【求められる能力】
プロジェクト管理の実務経験:
大規模または複雑なプロジェクトを、計画から実行、完了まで主導した実務経験。
スコープ・スケジュール・予算の管理能力:
プロジェクトの範囲(スコープ)を定義し、スケジュールを遵守し、予算を適切に管理・追跡する能力。
ステークホルダーとの調整力:
社内外の多様な関係者と効果的にコミュニケーションを取り、期待値を調整・管理する能力。ネイティブレベルの日本語能力とビジネスレベルの英語理解能力。
リスクと課題の管理:
プロジェクトのリスクを早期に特定し、緩和策を講じるとともに、発生した課題を迅速に解決する能力。
ドキュメンテーション能力:
プロジェクト計画書、進捗報告書、会議の議事録などのドキュメントを正確かつ簡潔に作成するスキル。
関連資格: PMP(Project Management Professional)や PRINCE2 などのプロジェクトマネジメントに関する認定資格。
アジャイル手法の知見: ScrumやKanbanなどのアジャイル開発手法を用いたプロジェクト運営の経験および認定資格。
業界知識: Ciscoの製品ポートフォリオ、ネットワーキング、クラウド、またはセキュリティ分野に関する技術的な知識。2年以上のネットワーク導入(ソリューションデザイン、インプリ、プランニング、検証およびネットワークマイグレーション等)、運用等のプロジェクトマネージメント経験。ネットワークエンジニアの経験はプラス。
ツール活用能力: Jira、Confluence、MS Project、またはCiscoが推奨するプロジェクト管理ツール(Workday等)の習熟度。
リーダーシップと交渉力: 権限の範囲を超えてチームを動機付け、困難な状況下で合意形成を図るリーダーシップスキル。
プロアクティブに活動できる方
その他:AIワークロードに対応したインフラの構築・運用経験はプラス
・問題、課題、ビジネスに対して自分の事として取り組むことができる人
・お互いを理解、尊重し、成長できる人
・できない理由を考えるより、どう実現するか考えれる人
・学習意欲が強く、新しい技術に対しても積極的に自己研鑽に励める方
・英語力 TOEIC 800点以上またはそれ相当
【資格: あれば尚可】
・PMP
・CSM
・PRINCE2
・ITIL
・CCNA等
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
