9件のit assistant managerのおすすめの求人

Assistant Manager, GTS Trade Finance Client Services
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- プレゼンテーションスキル
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クイック応募
プロジェクトマネージャー/通信キャリア・プラットフォーマー/土日休み/プロジェクトマネージャー(Web・オープン系)/東京都/正社員
日鉄ソリューションズ株式会社 —中央区新川
- 年収 750万円 ~ 949万円
- Java
- プロジェクトマネジメント
- 持ち株会制度あり
- 有給休暇あり
11日前
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日鉄ソリューションズ株式会社 —中央区八丁堀駅
- 年収 750万円 ~ 949万円
- Java
- プロジェクトマネジメント
- 持ち株会制度あり
- 有給休暇あり
11日前
アプリケーションエンジニア/POA/スクラムマスター/アーキテクト/土日休み/プロジェクトマネージャー(Web・オープン系)
日鉄ソリューションズ株式会社 —中央区八丁堀駅
- 年収 750万円 ~ 949万円
- Java
- プロジェクトマネジメント
- チームマネジメント
- 持ち株会制度あり
- 有給休暇あり
11日前

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Assistant Manager, GTS Trade Finance Client Services

HSBC Global Services Limited -
中央区

今すぐ応募する

求人の詳細

資格とスキル

日本語
プレゼンテーションスキル

仕事内容の詳細

Role Purpose (overall high level summary of the role):

HSBC Global Trade Solutions (GTS) is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions (letters of credit, bank guarantees, etc.) for Corporate and Institutional (CIB) clients. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

The GTS Client Services (CS) Assistant Manager is a client-facing role and the central point of contact for all client transactional needs and service solutions for the assigned client portfolio (Global Priority, Premium or Standard). The main purpose of the role is to:

Deliver a valued and best in class client experience, built on deep Services expertise, strong internal networks across frontline (GTS Trade Sales and Relationship Managers) and back office functions, and a deep understanding of the client’s trade business across the Group
Own, manage and successfully resolve clients’ transactional queries, issues and complaints, in line with agreed SLAs and relevant standards (incl. financial crime and regulatory)
Provide timely (often pro-active) and accurate guidance and recommendations to clients to help them manage their business effectively and build trust in our offering and service proposition with a view to gaining new business
Contribute to the achievement of revenue growth through retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-service solutions
Provide transactional trade advice to assigned clients, GTS Trade Salesand RMs, and provide input to account planning
Embrace HSBC’s values and always strive to deliver fair outcomes for clients and HSBC

On top of the above CS’ responsibilities, from time to time if the need arises, Client Services Assistant Manager may be required to give support to the Services team, such as Operational/Transactional tasks, Guarantee reviews, etc.

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

Essential

Deep knowledge and experience in GTS products / processes
Be able to demonstrate strong commitment to service excellence and client relationship management skills in current role
Proven track record of demonstrating excellent problem solving skills and ability to use the matrix effectively to resolve issues and connect clients to opportunities
Be able to think through, problem solve, prioritise, and handle difficult situations with pragmatism, common sense and empathy
Demonstrable experience of challenging the status quo, processes and operations in order to deliver an enhanced client experience
Able to deliver difficult messages and remain calm under pressure
Strong influencing and negotiation skills with excellent written and oral presentation skills
Japanese (native) and English (business) language skills

Desirable

CDCS certification (or another relevant trade qualification) is highly desirable

今すぐ応募する

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it assistant manager 件

Assistant Manager, GTS Trade Finance Client Services

Sales Support Manager

Mgr-Front Office (Japanese National or Japanese Speaker N2 above)

コンサルタント 2(パブリック・クラウド / IT Modernization Sherpa)

Project Manager/Senior Project Manager - Data Center (Osaka)

プロジェクトマネージャー/通信キャリア・プラットフォーマー/土日休み/プロジェクトマネージャー(Web・オープン系)/東京都/正社員

施設管理アシスタントマネージャー(EHS　環境、健康、安全)

プロジェクトマネージャー候補/通信キャリア・プラットフォーマー/土日休み/プロジェクトマネージャー(Web・オープン系)

アプリケーションエンジニア/POA/スクラムマスター/アーキテクト/土日休み/プロジェクトマネージャー(Web・オープン系)

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