11件のlogistics specialistのおすすめの求人

Direct Merchant Program Specialist
Uber —港区六本木駅
Administrative / Executive Assistant
Sentree 株式会社 —中央区日本橋小舟町
- 年俸 400万円 ~ 550万円
- 二か国語
- 大卒
- コミュニケーションスキル
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Coupang —東京都 23区
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(AIG Sonpo) Head of Events and Local Brand Activation / ヘッド・オブ・イベント・マーケティング
AIG General Insurance Company, Ltd. —港区麻布台
- 管理職・マネジメント経験
- プロジェクトマネジメント
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クイック応募
11日前
Customs Brokerage Agent
Expeditors —港区芝公園
- Microsoft Excel
- 持ち株会制度あり
クイック応募
Data Center Engineer (Global Bank)
EIRE Systems —江東区
- IT経験
Factory Controller
ROCKWOOL Group —富岡市
Senior Manager, Design Delivery シニアマネージャー/デザインデリバリー
Equinix —中央区
- 修士号
- 大卒
Order Management Professional
ZF —東松山市
- Oracle
- ERPシステム
Japan Customs Leader
GE HEALTHCARE —日野市
- 大卒
Manager I, Service Operations CKM
ASM International —川崎市
- ERPシステム
- 修士号
- 大卒
9日前

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Direct Merchant Program Specialist

Uber -
港区六本木駅

今すぐ応募する

求人の詳細

資格とスキル

日本語

仕事内容の詳細

About the Role

The Program Specialist IV (Direct LoB) will own end-to-end operational excellence, stakeholder alignment, and program management for Japan's Direct Merchant business. This role serves as the primary CommOps point of contact for Direct workflows, ensuring stable day-to-day operations, scalable process design, and readiness for product launches and merchant-facing policy changes.

The candidate will be responsible for maintaining and improving key support metrics (CSAT, Contact Rate, Automation Rate, etc), driving VOC insights, leading cross-functional initiatives, and ensuring operational continuity across Sales, Account Management, BPO vendors, Product, and Operations teams. As YoY Direct trips grow and new retail/logistics use cases expand, this role is critical to sustaining reliability, partner trust, and business growth.

Your Impact in Role:

Manage program governance for Direct-related initiatives, ensuring smooth launch readiness, scalable adoption, and high-quality merchant and customer experiences.
Drive incident and escalation management, serving as the first-line contact during outages, major campaigns, and merchant-impacting events.
Analyze operational data (CTGs, trends, inflow) to identify issues, propose improvements, and guide cross-functional teams toward actionable solutions.
Develop and maintain standardized operating procedures, training, and documentation to support BPO and partner teams.
Collaborate with Product teams to surface VOC, identify feature gaps, submit bug/UX requests, and influence the roadmap for Japan's Direct business.
Lead BPO/vendor management for Direct workflows, ensuring performance, quality, and compliance across all support channels.
Support commercial growth initiatives, including retail expansion (Momo, PChome, Yamato), grocery use cases, contract renewals with national merchants, and new delivery models (3W, DP pickup, microDC).
Partner with local and regional leadership to align on strategy, prioritize operational gaps, and ensure Direct LoB projects contribute to 2025 strategic pillars.
Create and present insights to leadership, translating operational data into business impact and recommending structural improvements.

The Experience You'll Bring:

Fluency in English; business-level Japanese strongly preferred.
Proven ability to analyze operational data, identify root causes, and translate insights into scalable solutions.
Experience in program or project management within a complex, cross-functional environment.
Strong communication and stakeholder management skills, with the ability to influence without authority.
Experience working with or managing BPO/vendor teams, ensuring high-quality execution.
Ability to operate in fast-paced, ambiguous environments and independently drive initiatives from ideation to execution.
Familiarity with operational workflows, product processes, and support ecosystems in high-growth businesses.
Comfortable leveraging AI tools and automation frameworks to drive operational efficiency.

Preferred Qualifications:

Prior experience within Japan's Merchant, Retail, Logistics, or Delivery industries.
Deep understanding of Uber's Merchant ecosystem or experience supporting Japan-based merchants.
Track record of standing up or scaling operations in a global or regional organization.
Experience leading product-readiness initiatives and cross-functional launch planning.
Strong business acumen and ability to connect operational levers to broader commercial outcomes.
Previous ownership of highly complex workflows with multiple dependencies.
Strategic thinking with the ability to balance quick wins with long-term scalability.

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logistics specialist 件

Direct Merchant Program Specialist

Administrative / Executive Assistant

Sr. EHS Specialist

(AIG Sonpo) Head of Events and Local Brand Activation / ヘッド・オブ・イベント・マーケティング

Customs Brokerage Agent

Data Center Engineer (Global Bank)

Factory Controller

Senior Manager, Design Delivery シニアマネージャー/デザインデリバリー

Order Management Professional

Japan Customs Leader

Manager I, Service Operations CKM

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