JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Overall Role
To achieve excellence in preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Oversee the strategic management and control of all plant, mechanical and electrical systems across the data centre operation and coordinate remedial action with the Engineering and Site Management Teams in the event of business critical failures.
To provide strategic leadership and direction to multi-skilled Engineering Operations teams, including DC Site Managers and DC Engineering Managers, made up of directly employed staff and appointed vendors. Ensure that all staff and vendors employed within the client's facilities strictly adhere to client and JLL's policies and procedures.
Act as the primary point of escalation for critical failures and client interface, assisting technical teams to make safe, identify, analyse, rectify and report improvements. Drive the maintenance strategy, lifecycle planning, and continuous improvement initiatives across the account. Reports to the Group Account Director (GAD).
Major Responsibilities
Client Management & Reporting
Manage and own client relationship at the account level, serving as the primary client contact
Manage all client-related reporting: weekly, monthly, and quarterly performance reports
Manage and ensure achievement of client SLA and KPI performance requirements
Coordinate and lead regular client review meetings and strategic planning sessions
Develop and implement corrective action plans when performance falls below expectations
Team Leadership & Management
Provide strategic direction and leadership to DC Site Managers and DC Engineering Managers
Oversee the site operations teams, including effective hiring, motivation, development, training and discipline of the site operation and maintenance organization
Supervise multi-skilled Engineering Operations teams made up of directly employed staff and appointed vendors
Ensure adequate staffing levels and resource allocation across all shifts and operational areas
Conduct performance reviews and implement professional development plans for direct reports
Strategic Operations & Maintenance Management
Develop and manage the overall maintenance strategy and lifecycle maintenance planning
Initiate and manage site reviews, including maintenance standards, equipment replacement, security, change control, single points of failure, Tier adherence and operational risk
Monitor workload and resources against KPI and budget constraints whilst ensuring maximum up-time
Ensure delivery of planned and reactive activities utilizing the CMMS platform within financial operating targets
Plan, assign and coordinate planned and reactive maintenance activities across the account
Drive innovation in maintenance techniques and implementation of industry best practices
Technical & Engineering Oversight
Provide expert advice and consultation on facilities engineering matters to operate the client's facilities effectively
Oversee all site repair and maintenance carried out by subcontractors to ensure work completion, quality and compliance with specification and ordinance requirements
Act as point of escalation for critical incidents and business-critical failures
Coordinate the remedial action in the event of critical incidents with Engineering and Site Management teams
Ensure the implementation of safe systems for all on-site activities
Conduct regular facility inspections focusing on energy conservation, maintenance practices, utility management and risk management procedures
Vendor & Contractor Management
Monitor, measure and report upon the performance of all specialist contractors against agreed contractual budgets and standards
Coordinate periodic meetings with contractors, specialist vendors and suppliers to ensure required standards are established and maintained
Develop corrective action plans when contractor performance falls below expectations
Ensure all vendors strictly adhere to client and JLL policies and procedures
Asset Management & Documentation
Coordinate and maintain the site asset database with regular updates in accordance with CMMS requirements
Ensure that maintenance documentation meets required standards and sufficient information is provided to operate an effective asset management regiment
Ensure asset information is maintained and changes are updated within the CMMS
Oversee equipment operational procedures documentation, including emergency procedures and requirements
Compliance & Safety
Assist and support the client with statutory compliance requirements and certifications for the site
Ensure compliance with statutory regulations on fire, health and safety standards
Ensure all safety procedures, including Crisis Management, Business Continuity and Emergency Procedures are maintained at all times
Ensure site operations, including incident management and escalation, are conducted in accordance with approved Client/JLL procedures
Training & Development
Provide and coordinate training to on-site teams on equipment operational procedures, including emergency procedures and requirements
Implement professional development programs for engineering staff
Ensure knowledge transfer and succession planning across the team
Additional Responsibilities
Perform additional tasks as required by the GAD
Drive continuous improvement initiatives across the account
Participate in strategic planning and business development activities
Ideal ExperienceQualifications & Experience
Tertiary qualifications in a mechanical, electrical or operational engineering discipline
8-10 years of relevant experience in engineering or construction services within critical facilities
3-5 years' experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility
Proven experience in account management and client relationship management
Critical environment experience within hyper-scale sized site or operation
Demonstrated experience with continuous improvement initiatives, client relationship management and preparation of comprehensive reports
Experience managing multi-site operations or large-scale data centre accounts (preferred)
The person we need will be: Essential Attributes
Bilingual capability: Fluent communication in both English and Japanese
Strong leadership presence: Confident, clear and comfortable in communicating with excellent presentation skills at executive level
Client-focused: Exceptional interpersonal skills with ability to build and maintain strong relationships with diverse client and vendor stakeholders
Self-driven: Self-motivated, confident and energetic with strong initiative
Strategic thinker: Ability to balance strategic oversight with operational execution Adaptable: Flexible and able to rapidly adapt to changing situations and priorities Resilient: Ability to effectively manage and thrive in high-pressure, stressful situations
Organized: Ability to work across multiple, matrix reporting environments and prioritize activities effectively
Results-oriented: Strongly goal-oriented with proven ability to focus on meeting and exceeding performance targets
Collaborative: Skilled at leading cross-functional teams and fostering a culture of collaboration
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
