20件のsenior customer success engineerのおすすめの求人

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Senior Engineer, Quality Engineering

Entegris -
米沢市

今すぐ応募する

求人の詳細

資格とスキル

Microsoft Outlook
日本語
Microsoft Office
大卒

仕事内容の詳細

Job Title:

Senior Engineer, Quality Engineering

Job Description:

The Role:

The core purpose is the mission of the job – why it needs to be filled and how it fits into the organization. By narrowly defining the Core Purpose, you’re able to define what’s needed to solve the existing business challenge(s)

The Quality Engineering (QE) role is dynamic and cross-functional. QE’s interact at multiple levels and with multiple contact points within the Customer, Entegris and Supplier organizations. This role is high impact, high output and high visibility that requires a calm-assertive demeanor and capability to manage multiple ever-changing priorities. Within this role, the PACE value competencies are regularly required for success: Engage as guided with customers, FAE, sales and factory/product/supply chain/quality teams..

In this role you will:

What are the expected outcomes? What must this role get done in order to meet your business objectives? Define “what success will look like.”

Execute QE responsibilities as defined by the QE Policy documents, Entegris business processes, account specific support plan and as led by QE management.

Participate in varying levels of engagement with customers and company teams on Problem Solving, Change Management, Customer’s Document reviewing, VOC for NPI process managing and Internal Audits, Project Development, Product Support and Development Programs as well as many other cross-functional tasks and projects that are aligned with Entegris and Customer goals.

Be part of a global team that is designed to improve success of Entegris with our customers.

Collaborate with cross-functional teams at varying levels and varying degrees of complexity across a vast range of products, regions and companies. (customers and suppliers).

Demonstrate excellence in planning, execution, discipline, learning, leadership, and teamwork (exemplify Entegris PACE values)

Provide support for various documentation expectations such as business process documents, item tracking, performance reporting and continuous improvement project management.

Traits we believe make a strong candidate:

What are the Position Specific Competencies? Define the skills/competencies necessary to do the job. These should tie directly back to the purpose and outcome.

Bachelor or above of Science Degree in Chemical, Mechanical or Electric/Electronic Engineering; or related technical field preferred.

Experience in an engineering role in the areas of quality, process, equipment or materials within the semiconductor industry. Areas of interest include PVD/ CVD, CMP, Photo, Etch and Implant.

Experience managing issues and projects between internal stakeholders and customers with experience in escalation management and project management focused on closing gaps between company and customer.

Experience with applicable quality tools such as pareto, FMEA’s, SPC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology.

Experience working from home and remotely collaborating with colleagues, customers and suppliers in virtual meetings is beneficial.

Ability to communicate verbally in Japanese and English fluently.

Flexibility to work non-standard hours and alternate work shifts to balance workload across a North America and Asia scope of responsibility.

Experience with working and communicating between North America based manufacturing facilities and Asia based support teams and customers.

Ability to travel 10% to 50% domestic and international

Advanced skills in MS Office (Outlook, Excel, Word, Power point, and Project)

Positive attitude and passionate with a proactive nature.

Your success will be measured by:

Success for the role is not defined solely on the outcome of a project but rather a combination of the results and how these results were achieved. Describe the PACE value competencies that are required.

Interpersonal Awareness: The ability to notice, interpret, and anticipate concerns and feelings, and to communicate this awareness empathetically to others.

Effective Communication: Timely communication of information at proper levels of internal and external parties

Customer Satisfaction: Assess customer’s needs, understand from customer’s perspective and engage professionally.

Results Oriented: Focus on achieving requirements / goals set forth through proper definition and execution planning.

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senior customer success engineer 件

Senior Engineer, Quality Engineering

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Senior Engineer, New Production Introduction Engineering

Customer Engineering Product Specialist

CUSTOMER SOLUTIONS ENGINEER, JAPAN カスタマーソリューションエンジニア(日本)

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Service Engineering Product Specialist

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